Olissippo Castelo

Beware-get an "access code" from the hotel prior to arrival due to the hotel being in restricted area, or have Uber ot Taxi call hotel for access code and don't let them drop you off 300 feet from the hotel especially at 12:30 am with child and 3 heavy suitcases even if you ordered most expensive Uber Black service from the airport unless you want to have to spend $400-$500 replacing your suitcases since the wheels on them will be damaged after dragging them on stone lined streets of Lisbon. I had multiple email exchanges with hotel about upgrade charges prior to my arrival and yet zero communication about "access code" or the fact that doors get locked and curtains are shut and you have to find the bell to ring when arriving late. Other than that, the hotel is nice, in the quiet area, beautiful view (2nd and 3rd floors patios shared privacy), pay attention to hotel room square footage in room description and don't get anything under 250 sq.Ft as that includes bathroom In Europe). Breakfast is better than in US but worse than Northern Europe, but seemed typical for Portugal as the same breakfast was served at the lounge in Lisbon airport, no variety. Staff was very polite and courteous but did not respond to my suggestion of notifying/sharing "access code" with future guests to avoid my experience. Walls are paper thin, I had to ask guests nextdoor to stop fighting as it was scaring my daughter. You can hear every vacuum move from cleaning ladies starting 8 am.

Loved the junior sweet room here. Property is at great location

Our junior suite was gorgeous and spacious with sunset views from our terrace. Very helpful staff

Beautiful hotel. We booked a junior suite with a balcony that overlooked the city. I highly recommend staying at this hotel. The hotel was also walking distance to great restaurants and things to do.

The property is high on a hill with cobbled streets and cobbled paths so not suitable for anyone with any mobility issues. The hotel is small and very clean, the rooms are very spacious. Breakfast was plentiful 3 days out of 4, probably down to the member of staff on duty. One day a grumpy lady who didn’t refill anything and took 20 minutes to get a pot of hot water, but the other days were fine and the service great. Definitely do not order food, we were a family party of 9 and ordered food on the first evening, 3 people got it eventually, ordered with the reception manager but he carried on booking a couple of people in for approximately 40 minutes before even putting in the order to a member of staff who was new and had no idea how to use anything in the kitchen. Over an hour later only 3 of our group had food we cancelled the rest. The rooms have coffee machines, most of us had problems with them. When we asked for more coffee or milk the next day we were told by the receptionist ‘you’ll have to pay”. Odd as most hotels replenish them every day. We weren’t actually charged on the bill . The bedding and towels were changed every day, nice but really not needed. Some of the staff were lovely but more training needed and after seeing the manager on our final morning , (charge for the food we didn’t receive) he grunted and pulled a face and said something to the receptionist who removed the charge, I’m not surprised there are issues with staff competence.

The hotel was centrally located with great staff and good breakfast. We stayed at the junior suite and our room was uncomfortably hot! Specially during summer here in Lisbon so it was hard to get proper rest even at night. Other than that all was good.