Jupiter Albufeira Hotel

Overall, we had a great stay. Pros: attentive and professional staff, prompt service, cleanliness of hotel and room, room insulation( for a hotel packed with kids, we never heard a peep while we were in our rooms), activities for kids, hotel shuttle that brings you to Old Town and the beach, variety of food, hours that meals were served, attention to detail (toiletries for kids, pillows for kids, water fountains and cups in every floor, kid-sized toilets and stools to reach the sink in the Kids Club), Kids Club, proximity to restaurants and bars Cons: pools were freezing (we ended up using a wetsuit for our kids), food was sometimes cold, I had diarrhea on my last night. I thought it was just a one off then but I’ve been seeing many posts on the Facebook page for this hotel that others have experienced food poisoning… I was fine by the next morning so it wasn’t a bug and I didn’t eat anywhere else, having to pay for bouncy castle and go-karting at an all-inclusive. I would return to the hotel. Hopefully the food situation would be resolved by then.

We enjoyed very much! the kids had fun in a safe environment. The staff are very welcoming, friendly and work hard to keep the hotel clean and guests entertained. The food was very good, divers, constantly replenished, with a seperate kids corner. For the kids it was also easy to get their snacks, drinks and ice cream whenever they wanted at different spots. The rooftop terrace has a nice view. We enjoyed the (interactive) shows in the evening. There is also a daily/frequent (free) shuttle to the beach/old city.

Fabulous place! Very clean, great food especially the Alcerim restaurant. Free large towels for the pool (to be handed back before departure) about a 10min walk to the strip. 20 Min stroll to the beach. Great entertainment, the kids loved it!

Amazing hotel and staff, my family loved our week here. Will definitely be back!

Overall a satisfactory experience (5/10), but I would certainly not call it 5-star hotel. The hotel itself is quite modern, and has clearly been recently renovated. The most positive aspects of our stay were the high levels of cleanliness throughout the hotel and the friendliness of the staff. The worst aspects of our stay werethe lift situation (it really sucks and something needs to be done), and the interior design (reminiscent of a hospital waiting room). Our bedroom was advertised as a family room, though apart from the cot we had requested there was nothing special about it. Additionally, the room had no bathtub, which was highly inconvenient given our need to bath our baby each day. A further complaint would be the location of our bedroom, which was right next to the outdoor area where the evening "shows" are conducted. That meant that from 8.30 pm each night when we put our baby to sleep, there was all manner of caterwauling to be heard, which was quite annoying night after night. Food was OK, but not once did I say or think "mmm that's really delicious". I also found the promise of an Italian restaurant on site to be particularly mis-leading. There is no Italian restaurant! There is, however, a counter of the buffet in the outdoor seating area that serves up very average pizza and pasta. On the whole the dessert was a no go, we found it all exceptionally sweet and the cakes were very dry. The fruit served was excellent on the whole.

Great place for kids, facilities are great, downside are some of bathrooms could be a little brighter and lifts can be take some time.

We travelled as a family of four and stayed for a week all-inclusive. Positives: - Reception staff very friendly and helpful - Food very good, always available and great selection Negatives: - Hotel very basic and not particularly well kept - Constant waiting at lifts - Loungers always 'reserved' by towels early in the morning, despite signs saying this is not allowed

Amazing for the kids. High quality.

Arrived to find Room and bathroom not cleaned properly after last guest. Really bad smell in the room and even after leaving the doors open , smell remained the same . Hotel gave option of coming and cleaning room every 2 hours during my stay which I felt was very insulting as the basic standard of cleanliness was not met when I checked in and not sure how cleaning the room every 2 hours will make any difference to the horrid smell which I was expected to ignore ? I had to check out with my child within 30 mins of checking in as could not stay in that condition. Had to sit in the lobby and book another hotel , left in tears. I was advised to speak with Expedia regards to refund and for the Hotel if we stayed or left it’s no loss as we had already fully paid and the room can be booked by another guest . Expedia have advised that hotel management have declined to provide any refund . Cost of hotel was nearly thousand pounds for adult and child for 4 days for a awful room with stench. Basically hotel made nearly a thousand pounds with a empty room with no guests 😢

It was a lovely experience, the food was good, the rooms clean and comfortable and a lovely place for the kids to stay too. I would definitely stay at the Jupiter again.