Montenero Resort & SPA

Disappointing experience after reading the description of the property. The hotel looked amazing when driving up during the snow. We were not there to ski but staying at the hotel as vising family last minute. Negatives Person on reception spoke little English and the welcome package was limited. No mention of WIFI, leisure facilities, check out time. Restaurant/bar closed at 8pm on a Friday, only able to use leisure facilities between 5pm to 9pm. No reception support after 8pm. Our room (101) was right next to reception/lift/stairs. We asked if we could have another room as it was so noisy, but no support offered. Positives - Breakfast next morning was good though. - Location if skiing is very good (walking) Overall 3-star level hotel with 2-star service & experience.