Santa Fe Beach Club

The service at the restaurant was very poor. There was an extremely long wait time for all meals even after requesting the meals to be prepared and served at a particular time. Having two young children 2 and 5yrs meal times need to be a routine for them. So having them wait around on some occasions 45mins late is very disappointing as the children were hungry, tired and no longer wanting to wait at the dinner table. Coffee was served in the mornings and brought to our room where we sat outside enjoying the sunrise but the staff did not clearing the table for two days. The rooms are not made up daily so if you would like your bed made or the floor swept of sand then you best ask them to clean your room. They have a laundry service but be sure to set aside two or three days as it is out sourced and not done on the premises. my laundry was still wet when it was returned and I was checking out. Disappointing. The staff however were polite and friendly and could do with more customer service training. example , water poured and offered each time you sit down at the table in the restaurant. That the table is set with cutlery and sauces before the meals arrive. That the waitress offers you all a drink upon sitting down. For the cost of the family villa per night I do expect more in terms of service and quality. We left one day early as I was extremely disappointed in the resort, the beach and the service.