Twin Lakes Hotel

We love the view & their heated pool. We were disappointed with the welcome drinks that's not very welcoming; it's either you have it or not. It was a chilly pineapple/cucumber juice on a chilly day.we asked if we can have hot simple coffee instead & they said they don't have it even if we can see that there's a full coffee machine in front of us. Breakfast is terrible.it doesn't suit foreign guests. Bath area is leaking. Chefs using their celfone while on duty and in front of guests. TV channels are limited & is not appropriate for kids. Overall, the rate were given is over priced for the kind of service & the disappointing stay we had.

The place was great though we had things to do for the duration so we were not able to maximize the entirety of the hotel/resort and its facilities. The staff is as friendly as they come - would greet you always and find a way to help you out. They have very strict safety measures and would require updated COVID testing done - they have a fairly priced testing facility also for a hassle free experience. Our room was great though there were some nicks - one of the trays of the fridge was cracked, the shower fixture was also removed (couldn't get the rain shower working therefore :( ). I had never fonded Tagaytay (for the life of me!) and this was the first time I stayed here for some R&R, but staying here and experiencing Twin Lakes Hotel has me considering this as an option for me and my family soon. :) Thank you all and stay safe.