Mercure Ariosto Lima

If you are staying one or two nights, then it's fine. It's a clean hotel. Staff is not very warm, no smiles to welcome you. I asked for Gold VIP rewards and they gave me a paper from Expedia saying one free drinks, I asked about room upgrade and they said no. I asked where could I get the drink she pointed at the lobby bar, we went there handed the paper and the girl stayed reading for 3 minutes the paper, then she called the manager, the manager walked to the lobby and read the paper for another 5 minutes, no kidding. Nobody knew what to do. I got irritated and said what drink can we have, that's it? Final story, we didn't have a drink. It was too complicated for them and we gave up - I speak Spanish so there was no language barrier. The rooms were great, clean, spacious. The location was fine, near everything. It's just hard to be in a hotel where people make you feel you are bothering them.