1/29

Islamabad Serena Hotel

5 star hotel
Kids stay free
Connecting rooms
8.6/10 Excellent
(142 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

This hotel features 5 restaurants, a full-service spa, and an outdoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a fitness center, 2 coffee shops/cafes, and a snack bar/deli are onsite.

Nearby attractions

Islamabad Serena Hotel is located in Islamabad. Safa Gold Mall and Safa Gold Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Margalla Hills National Park and Rawal Lake. Looking to enjoy an event or a game while in town? See what's happening at Jinnah Sport Stadium or Rawalpindi Cricket Stadium.

Popular amenities

Family friendly

Laundry facilities
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

24-hour room service
5 restaurants and 2 coffee shops
Coffee/tea in common area(s)
Free buffet breakfast available daily 6:30 am–10:30 am
Free daily reception

Spa

16 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - swedish
Massage - thai
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Spa tub
Steam room
Thalassotherapy

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Turndown service
Wedding services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Wheelchair-accessible parking

Things to do

Fitness center
Full-service spa
Outdoor pool
Sauna
Shopping
Steam room

Outdoor

Bbq grill(s)
Garden
Rooftop terrace

Conveniences

Atm/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Designated smoking areas
Tv in lobby

Nearest Airport

Airplane
Benazir Bhutto Air Base
11 km from this hotel
map

Reviews that mention...

Family Reviews

for Islamabad Serena Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

2 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

50%

We have selected a sample of reviews which reflect what families have said about Islamabad Serena Hotel

Latest reviews (2)

Z

Zeba

19 Feb 2024 - 21 Feb 2024
reviewed on expedia

5 out of 5 stars

Serena is the Crown jewel of Islamabad. I don’t have enough words to describe what an incredible experience we had at the Sarena. Spent 2 nights with family on a vacation and would definitely come back.
J

Jamila

Invalid Date - 3 Jan 2023
reviewed on orbitz

1 out of 5 stars

We have been staying at Serena ISB for the past 5 years. Our previous stay was terrible so the GM at the time promised better service, we have just completed our most recent stay and it was worse. We pay the premium for Serena as we travel with a terminal patient and want the safety and security Serena once brought. It is now just a free for all of people wanting to take selfies in the lobby and attending functions. There is no distinguishment between paying hotel guests and day visitors. Rooms are now run down, no display of etiquette and noise disruption starting as early as 5am on a Sunday morning without prior written warning from the hotel to guests. Was verbally assaulted with physical threats in the hotel lobby by a grown man yet no member of staff offered to help nor do they keep decorum and ask people to queue at reception. This is no longer a five star property and the new GM’s lack of concern for our troubles has urged us to never return and ensure our family and friends do the same. I have travelled the world and never encountered such unbothered staff, despite that special mention to Naeem, Niaz, Abdul Rehman, (a man from northern areas sorry forgot your name), Nassir and Khalid. It seems the people on the ground are painting the picture for the people above to take credit on.
Check in / Check out
Check out
Change your dates
Checking availability...
Estimated total price on hotels.com

Similar Hotels