Grand Hyatt Muscat

My family and I recently stayed at the Grand Hyatt Muscat and it was a great experience! It was our first family trip after having our baby and the staff was AMAZING! Everyone was so kind and accommodating. The hotel is very charming and welcoming. You can tell that it is a bit older but not in a negative way. All facilities were clean and easy to use. I would definitely recommend this hotel to my friends and family!

Beautiful hotel in a great location with very friendly staff. Great pool and beach access which is great when traveling with a kid. I recommend it.

The hotel is located at a beach front. Easy acces to beach and 5 minutes walk to a small mall called Water Front. Grand Hyatt staff is professional and polite at all times. Rooms are clean and well maintained but the mattress and pillows are too soft. Need to change that. Other than that it was a fantastic family holiday!

Having connecting doors in the room was problematic since the was a screaming baby next door that woke us up during the night.

"Grand" indeed! Gorgeous marble and stone everywhere. Renovation work off to the side of the main reception desk should be over soon. The rest of the hotel was fine. My room was comfy, and the central pool area between wings of the hotel is sheltered and relaxing. (Try to get a room overlooking the CENTRAL garden, if possible. Mine looked at a dusty backside tennis court and utility area. There was sea beyond that, however.) As an alternative to the pricey breakfast buffet, the nearby French Bakery is one of the few off-site food venues. It has a variety of food besides coffee and pastries and is open till late. If one has a car, it's a fine location (Shati Al-Qurum). If one doesn't, getting around is all by taxi, and there are few services or dining options within easy walking distance in this diplomatic quarter. A relaxing, full-service get-away if a family just wants a self-contained vacation resort and is happy to pay more for in-hotel meals.

The team who took care of my car parking was very good, the provided parking next to a power plug. The good points ends there. The hotel is clearly understaffed, the towels are changed every 4 days(!!) - covid excuse but charging same price. For several times I called Reception or room service and nobody picks the phone. I asked for towels and water, nobody showed up and I was ashamed to put my family on this hotel. Finally, the food prices are ridiculously high. A soft drink in this hotel is 50% higher than similar hotels in UAE, which generally has high prices. The breakfast was subpar for the price. There was a single Waiter in the pool area, he was working very hard. Finally, in this hotel there are no lifeguards for kids, which for me was the nail in the coffin. I was so dissatisfied with my money badly spent on this place that I was wondering why I took my family out of our home for this.