Shangri-La Barr Al Jissah, Muscat

The hotel is really good and is one of the best value offers for a family vacation in Muscat. The facilities are really good in terms of the pools and beach. Food is good quality, while the kids portions could be 20% bigger compared to what is usually served in the UAE for example. Wifi works well except some social media like Telegraph is blocked.

I enjoyed my stay at the Shangri-La Barr Al Jissah, Muscat. The view of the sea from my balcony was stunning. The room was nice, but the furniture was a little warped (probably from the humidity from the sea). I had one bad experience with the Samba restaurant for lunch and I would suggest parents not allow their children to serve themselves at breakfast. Some children were using their hands to take foods like bread vice using tongs. This is not sanitary. Also, I think someone was smoking on a balcony below me, as I could smell strong cigarette smoke while sitting on my balcony. That said, I enjoyed my stay at the hotel. Note: there is an adults-only property at Shangri-La.

It’s a beautiful resort but I wish I had known that Al Waha side is mainly for families. We were not expecting lots of screaming kids the entire time. I would have stayed at Al Bandhar or Al Husn. The food was excellent and the service was good but slow. Especially ordering coffee and drinks.

We loved this property for there easy beach access, great service but most of all the kid friendly activities they had. From water park features, to the lazy river, pool slides, and kid zone where you can drop your kids off for a fun time. The beauty of the surroundings was unmatched. We enjoyed every moment of being there.

Excellent service. Perfect location for families with smaller kids.

We loved staying here. We have a young family and it had all the facilities we needed - beautiful pools, beach, amazing buffet options. Also, the staff couldn’t be more helpful when it came to organising trips.

It was more than good and kids they enjoyed a lot. But one thing was not that more good, is the food denier.

Quality of service massively deteriorated. The hotel doesn’t follow through on the list of planned activities and often you mobilize for a scheduled activity to realize the activity is cancelled. The quality of information received is inconsistent between staffs: if you ask the same question to 2 members of the staff you get 2 different answers often impacting the quality of your experience. The facilities are very old too. Only good thing is that the resort is children friendly and kids are happy but adults do not have a good experience.

This is a great family resort - lovely beach, lazy river, pools galore. We’ve had a great stay and I’d recommend. But, having been to other Shangri-La hotels it doesn’t live up to the same 5 star high quality standards. Service is a little poor, food is overpriced and standards overall not quite as we would have expected for the price. Perhaps Al Husn is a different.

This is easily the top 3 resorts that we have visited with a toddler. In fact, it was so nice that we extended our stay for another 5 days. The service was top notch and we enjoyed the great varieties of cuisines available in the resort. The staff went above and beyond to make sure that our stay is comfortable and memorable and put a nice individual touch to it. We appreciate that the front desk staff and restaurants staff remembered our names from day 1 and are always so cheerful. The excursions were well organized and I felt pampered at the Chi spa. There are a lot of kid-friendly activities onsite, including a few kiddie pools with different themes, and the lazy river was a hit with our 3-year-old. There is a great indoor playground "adventure zone" located not far from the Chi spa and has giant slides and an impressive vintage car collection. The adventure zone complements the kids club located in Al Waha and we had great fun in both!