Hotel Los Portales

We’ve stayed at this hotel several times, every time we travel to Nicaragua to visit family. Clean hotel, great rooms, delicious food. My review is just for the front desk lady ( I failed to get her name ) she was working on 11/24/22 3am, I had to check out at this time because I had to be at the airport at 6am. Anyway, as I am walking out I have to turn in the room key because if you don’t they charge you $10. She tells me to wait so she can inspect the room ( this has never happened every time we’ve stayed here) , we wait for her to come back from the room, she comes back like 20 minutes later , and tells me we have to pay $26 because a TOWEL IS A DIRTY!!!!! Not a hole.. not cut, not missing, a towel was dirty… I said excuse me? She said yes , we have to charge you because the towel in the bathroom is dirty with dirt, I had to laugh and asked if the hotel didn’t have a washing machine? I hope this gets to the manager and owner because charging a guest for a dirty towel is insulting, we will never stay in this hotel again, go next door to the fallarones hotel instead!

Our family of 5 had a very pleasant stay overall. Property is clean, well decorated and comfortable. Staff is super friendly and ready to please!