1/29

Emerald Hotel

4 1/2 star hotel
Kids stay free
Connecting rooms
8.2/10 Very Good
(650 verified Hotels.com guest reviews)
See verified family reviews (4)

About the hotel

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and a spa tub are onsite.

Nearby attractions

Located in Gisborne, Emerald Hotel is connected to the convention center. Gisborne Harbour and Gisborne Wine Centre are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Titirangi Reserve and Midway Beach. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with ecotours. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Dvd player
Free cribs/infant beds
Seasonal outdoor pool
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Cooked-to-order breakfast available for a fee daily 7 am–9 am: nzd 22.00 for adults and nzd 15.00 for children
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)

Things to do

Fitness center
Seasonal outdoor pool
Spa tub

Outdoor

Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Family Reviews

for Emerald Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

4 reviews

Review data

5 star reviews

25%

4 star reviews

25%

3 star reviews

0%

2 star reviews

25%

1 star reviews

25%

We have selected a sample of reviews which reflect what families have said about Emerald Hotel

Latest reviews (4)

K

Katheleen

16 Apr 2024 - 17 Apr 2024
reviewed on expedia

1 out of 5 stars

Muck around no car park space for customer, werent fully informed from reception i wont be recommending this hotel to family or friends. Absolutely appallingly. Never again will my family be going to stay at the Emerald hotel ever.
N

Nirmal Lloyd

10 Feb 2024 - 11 Feb 2024
reviewed on expedia

2 out of 5 stars

Property is not at all upto standard. My first bad experience I ever had. The listing in Expedia promised about swimming pool gym and clean and tidy rooms but because of my bad luck or my families bad luck pool was not working (when asked the receptionist replied filter was not working but can still jump and have a swim, receptionist also said her daughter swims in this pool) upon checking the pool I was shocked to see bird poo and bird feathers, the area around the pool was dirty and there was no way anyone was jumping in that pool. The gym was out of order. The rooms where ok but the balcony of each room was full of bird poo and feathers and outside furniture was dirty and covered with spider webs. The whole family was disappointed and devastated especially the kids. The only plus points was the close proximity to eateries and river walk way, My opinion is don't mislead the customers, please let the customers have access to the correct information.
s

shableet

Invalid Date - 29 Dec 2022
reviewed on wotif

4 out of 5 stars

Room was accommodating for my family
A

28 Mar 2024 - 30 Mar 2024
reviewed on hcom

5 out of 5 stars

This would be one of the nicest hotel I’ve stayed in. The room was amazing, extremely clean, spacious and comfortable. The greatest asset to this city centre hotel is the staff, especially the manager, Lisa. All the staff from front office to the young team of room attendants, were exceptional. Nothing was too much trouble. I became unwell while I was there and was looked after as it I was one of the family. Thank you team, I highly recommend you all.
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