Van der Valk Palace Hotel Noordwijk

I recently stayed at the Hotel Van der Valk in Noordwijk, with my family, and while the exterior of the hotel looks quite appealing, the inside tells a different story. The rooms are noticeably outdated, with carpets that appear worn and dirty. To make matters worse, we found a dirty diaper on the small balcony of our room. When we reported this to the reception and asked for someone to clean it up, the staff shockingly replied that they don't handle such things and seemed unfamiliar with the concept of a dirty diaper. We booked a family room, which was supposed to be one of their more spacious options. However, it was disappointingly small compared to family rooms we've experienced at other Van der Valk hotels. On a positive note, the hotel's restaurant was very nice, and the service was commendable, though the prices were quite high. Additionally, be aware that parking comes at a steep 25 EUR per day. Overall, while the hotel has a promising exterior and a great restaurant, the dated rooms, lack of cleanliness, and inadequate customer service were major letdowns. There are better options available in the Van der Valk chain.

was more kids focused but compared to phote wasn't that big as it looks

Everything in this hotel was very nice, however I did have one problem with the cleaner as one day the room was not cleaned properly. I was a bit upset that the cleaner stated my husband had told her not to touch anything (and this was not true), however I was very happy the the staff did take my compliant very seriously and ensured my room was always cleaned to a good standard. We were also offered a free lunch which was a nice gesture. The hotel is spacious and with a beautiful interior. The breakfast staff were absolutely AMAZING, very kind, friendly and patient with my children. Also the night staff were very helpful and always smiling and happy to see us.