Hup

The concept is great and the facilities are good however the restaurant is really bad. Breakfast buffet is quite ok but the rest really isn’t good. Most staff members seem to be student, they’re very helpful and friendly but need to be coached by professionals to improve their customer service skills. The kids loved the playground and the other activities available so we will certainly come back. There should be towels made available at the swimming pool for hotel residents.

So many wonderful activities for the children: As a parent you have truly the time to relay and enjoy the holiday...

Great place. Great place for family. Lots of stuff to do. The breakfast was awesome. We'll stay here the next time we are in the area.

Was travelling with my 1 year old daughter. My experience was really bad. Go I payed as soon I arrived, everything. The nights staying, the parking and I still made made a reservation for dinner on the restaurant. At the restaurant, they took long to take my order, was like 3 or 4 tables, so wasn’t busy! At the end of the dinner, my baby was tired. I request, politely to leave the bill on my hotel number account. Wasn’t possible. Ok, I payed without make any objection. I had a cried baby, keep her to pay the bill. I wished a good evening to the staff, they only said “sorry”. The staff wasn’t looking for options, I felt that the check out was a waste of energy and time. The weak treatment and unfriendly behaviour of the staff. Was unbearable! So: I had 3 big bags. I expected to have at least a little help to carry the luggage. I request help, kindly. Was denied. The luggage trolley was not on the reception, they didn’t have anyone to bring to the lift or something. I went with my baby to pick it up, also not on the place they told me that “should be there”. At 11oclock, I had 2 men’s from the staff knocking the room door. Instead of help, they were there to asked me IF i would leave today. Was such a pressure and neglect of the staff. The only option I had, was to carry all by myself, 3 bags and a little kid.