Hotel Monastère Maastricht

Arrived to find our room was not ready and instructed to come back later . Eventually got in to the family room . It was filthy dirty, cobwebs in the corner of the room, on ceiling lights, and under the bed had it’s on eco system. In addition there was nowhere to place a case , and there are no wardrobes in the room. The lamp side table was broken. When this was brought to the attention of the hotel and you girl ( not a manager and the catering manager ) did their best to rectify the situation but there is only so much they could do. The place is filthy and is grossly understaffed . That you girl was the only person on duty after 5 o clock . No manager or person in authority was on the premises and I believe that this is a regular occurrence . Do not stop here . Go somewhere else and save yourself a multitude of heartache and enjoy your holiday in a difficult premises.

The hotel was nice and situated in a good location. The restaurant in the inner court yard was lovely. Considering the relatively high price of the room, I was disappointed that there was no hair conditioner or body lotion available. We also paid 15e/night for a baby bed but there were no sheets or specific pillow and blanket for the child. The normal pillows and blankets were way too big to be used in a travel cot.