Van der Valk Hotel Arnhem

Family room I'd booked was being referbished so down graded to a room with a put me up bed for my daughter and they gave us complimentary breakfast to make up for it (this was pre arranged) . To be honest we stayed in the family room last year and it was more like a suite and the room we had was OK but it was a big downgrade compared with the room we had last time. Then when we got the bill the tried to charge us 15 euro for a put me up bed for my daughter which was disputed and taken off the bill. Went for a meal and although the food was OK the service was shockingly slow and they bought out the wrong meal for my daughter. We complained at the end and they removed her meal from the bill. They also tried to charge us 5 euros for tap water, again this was disputed and removed from the bill. We toured around the Nederlands for 5 nights and this night was by far the most expensive and based on our previous experience of this hotel, was also the most disappointing.

Hi Me and my family had a good time. Very friendly staff, nice and clean room. But no airconditioning, the staff supplied me a fan, for me it was enough, another thing is no mini bar...............