Kupferquelle Resort

We have camped in the past. This time we decided to book a room as a treat for the family. It was an expensive mistake. The room on hotel.com/tripadvisor was advertised as a family room with x2 double beds but the actual bedroom was only suitable for 2 people: 2 chairs, 2 cups, small space etc. We kindly asked to be moved to a bigger room as the room was not advertised accurately. The man on reception was abrupt and unaccommodating. He told us that those bigger rooms were booked out and there was not other option. However no one stayed in those bigger rooms that night - we were watching. The second night they did move us to a bigger room - same size bedroom but with a seperate lounge and self contained kitchen. Had the inconvenience of packing up all our things to be out of first room by 10am, come back after 2pm. This second room was good but of course this could have been organised the day before and we would have been content. The location and facilities are good - but the bedrooms are cramped if squeezing two double beds in them - smaller room as well as bigger room. We also noticed a lack of recent maintenance - soap dispensers broken, plugs missing, doors jamming on opening, TV remotes missing. For the price we would not stay in a room again - even the bigger rooms. They were expensive for what you get. Camping is great , and recommended. You get to use all the resorts facilities (pool, restaurant, park/grass, excellent ablutions) but without the expense of a room