El Minzah Hotel

Location of hotel is great. Also has parking if you are lucky. unfortunately the service you receive lacks that of a 5 star. check in was okay. prior to checking in emailed like 3/4 times with original booking and subsequent email to ensure rooms are okay and cot is provided. none of these emails were responded too until we actually checked out. complete joke. we were placed on the 3rd floor 3 adults 2 kids 4 and 2. soon after lift broke down and only way to get up and down was to use the stairs. it is okay but not easy carrying luggage and kids. said it would be fixed in 10 minutes to come back 2 hours later and still not repaired. it was the only lift accessible for guests in the hotel. we were also checking out at 5am due to needing to catch an early flight. in the hotel it said breakfast was from 7am, but as we walked out we saw that the breakfast area was prepared and therefore missed out on breakfast. hotel staff could have informed us that breakfast at 5am would be possible. sadly the hospitality was not like the hospitality I have received travelling around the rest of Morocco and it was very much centred around getting money from the guest. location was good but would not stay here again even thought it has parking. it supposedly had a business centre which is like a side room, I asked to use to computer to do a few things and check in for my flight. I was advised to just email the booking to their email and they would print it. no access to a computer.

This is a fantastic property and I am glad to have stayed here. One issue however, I did not have TV or Internet in my room. I spoke to the staff 3x about this and the told me to go to my room and they’ll have a “tech guy” come right up. Said “tech guy” never arrived. At about 10:30 pm I came to my senses and understood one would never show. I realize, I am in Tangier and there is plenty to do and see w/o these things. That said I have family with health issues back home and needed to be in contact. I would have given this hotel a perfect score had these issues been resolved.

We had to change our room because of noisy children in the other room. The hotel downgraded our room and did not offer any type of compensation.