1/29

Kenzi Club Agdal Medina All Inclusive

5 star hotel
8.4/10 Very Good
(1002 verified Hotels.com guest reviews)
See verified family reviews (19)

generated by AI based on family reviews

Overview

The Kenzi Club Agdal Medina All Inclusive is a great option for families seeking an all inclusive holiday. Children will love the family-friendly pool with slides and the daily kids' entertainment. Parents will appreciate the multiple pools (including one heated pool), the range of dining options, and the on-site spa. While some guests noted maintenance issues, many praised the friendly and helpful staff and the beautiful grounds. The hotel also provides a free shuttle service into town.

Guest highlights

The multiple pools, especially the family pool with slides.
The daily kids' entertainment, including a mini-disco and shows.
The delicious and varied food, catering to both European and Moroccan tastes.
The friendly, helpful staff who went above and beyond to make guests feel welcome.

About the hotel

2 restaurants, 2 indoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Other amenities include an outdoor pool, a health club, and a bar/lounge.

Nearby attractions

Located in Agdal neighborhood, Kenzi Club Agdal Medina All Inclusive is connected to a shopping center. The area's natural beauty can be seen at Place of Youth and Place des Ferblantiers, while Cinema Megarama and Moroccan Culinary Arts Museum are cultural highlights. Traveling with kids? Consider Agdal Gardens and Oasiria Water Park.

Popular amenities

Family friendly

2 indoor pools
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free cribs/infant beds
Laundry facilities
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms
Supervised childcare (surcharge)
Waterslide

Wifi

Available in some public areas: free wifi

Food and drink

1 swim-up bar, 1 poolside bar and 1 bar
2 restaurants and 1 coffee shop/cafe
Free reception

Spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Manicures and pedicures
Massages

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

2 indoor pools
2 indoor tennis courts
Children's pool
Full-service spa
Health club
Outdoor pool
Playground
Sauna
Shopping
Steam room
Tennis

Outdoor

Bbq grill(s)
Garden
Pool umbrellas
Terrace

Conveniences

Elevator
Front-desk safe
Gift shop/newsstand

More

Designated smoking areas

Nearest Airport

Airplane
Menara Airport
6 km from this hotel
map

Reviews that mention...

Family Reviews

for Kenzi Club Agdal Medina All Inclusive
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

19 reviews

Review data

5 star reviews

47%

4 star reviews

26%

3 star reviews

16%

2 star reviews

11%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Kenzi Club Agdal Medina All Inclusive

Showing 1 - 10 of 19 reviews

Latest reviews (19)

G

Georgina

11 Jul 2024 - 16 Jul 2024
reviewed on expedia

2 out of 5 stars

This is a far cry from a 5* hotel - ants in the rooms (which also smell of drains), terrible food/drink and threadbare towels. If you are a couple, don’t book here.. hundreds of children, very loud entertainment and not relaxing at all. It’s cheap, but spend the extra £200 and stay elsewhere!
N

Nicholas

31 May 2024 - 7 Jun 2024
reviewed on expedia

5 out of 5 stars

We stayed in Riad Rosarrie with a beautiful apartment and secluded pool. The staff were very helpful and hospitable, something that comes as part of Moroccan culture. There are 2 other, larger pools. One designed for families and children. The food caters for European cuisine but was pleased to find some Moroccan based dishes too. The chefs and service team work hard to produce good quality food. We didn’t do many activities - but visited the spa for a massage and a Brahman Bath. Both were lovely and reasonably priced. There is an on-site golf pro I visited one day and he really did help with an hour 1on1 lesson. And it was free! In the evening we stayed around the Bar area next to the restaurant. There was music, mini disco for kids and then a show or some local entertainment. The best evening was the special guests drumline. Was brilliant to watch! Overall we loved it. Spent 7 nights. As far as all inclusive, affordable hotels go this has to be up with the best. Special shout out to Ayisha (our bar attendant at the pool), Mohammed (server in the bar who kept the drinks coming and taught me a little Arabic)!
O

Olabisi

27 Nov 2023 - 30 Nov 2023
reviewed on expedia

5 out of 5 stars

What can I say? We didn’t really need to leave the hotel as everything we needed was present. From the warm welcome on arrival (after missing our initial flight) and being served delicious Morocco’s tea, to being taken to our room on a caddy with our luggage, to having our room upgraded, every member of staff we came in contact with greeted us with a smile, the list is endless! Our 9 month old baby got most of the love of I’m honest from everyone stopping to play and talk to her at every opportunity. The restaurant where all meals were served felt like we had gone to a fancy dinner each time, food selection was awesome too, even as a picky eater that I am. Staff in the restaurant were polite, pleasant and always on hand for any assistance- you never needed to wait at all to be waited on! Ayman my guy ready supplying the drinks with smiles! Then there’s the O-Spa…. Amazing! Did the Hamman and Massage with Vushe (hope I spelt it right) and I slept like a baby afterwards, with the best glowing skin! The Animation crew at the bar by the swimming pools were very fun and entertaining, got us involved in a Masterchef competition on best Tangine lol Make use of the hotel shuttle service to the market square which is also a bonus. I will not hesitate to rebook here on my return to Marrakech- Thank You to the entire team!
H

Harvey

17 Nov 2023 - 22 Nov 2023
reviewed on expedia

3 out of 5 stars

Communication with staff is terrible. Asked to have two rooms together or on the same floor due to having young babies and a pregnant wife. Had us well away from our family. Changed room the next day and told us the room will be ready at 3pm. Gave them til 4pm. Chased it up - nothing. Didn’t get the room until 6pm after going to reception and being told it will be 5 mins/10mins/15mins continuously for 2 hours. Poor start to holiday. Wine/spirits seem very watered down/weak. Had numerous drinks/cocktails and didn’t feel a thing until I drank some of my own duty free spirits. Beer is the safest option as it’s from tap or bottled.
N

Nana

6 Aug 2023 - 20 Aug 2023
reviewed on hcom

2 out of 5 stars

Spend your money elsewhere. This is not a 5-star property by any stretch of the imagination. We had to change rooms 3 times due to A/C not working as well as a cockroach situation. Property is run down. Protocols for running the place seem completely absent. We spent a week eating all meals in their restaurant without working A/C at 40c temperatures. Their shuttle to the Medina was run down and had no A/C. Routinely ran out of food during meals. Long lines to wait for it to be made. Never enough glasses or spoons. Kids using their fingers to grab buffet food without being addressed by the property. Pools have major deferred maintenance. Pool bar was dirty with bees all around the sweet mixers and dead flies in the Sangria on the countertop. Spoke to GM requesting a refund. He promised to get back to me after speaking to his boss, and of course that never happened, which pretty much sums up the approach to customer concerns at this property. He tried to gaslight me by claiming that all-inclusive clubs are not hotels. Wow! Needless to say, I have extensive experience with all-inclusives and this one is in trouble. My sister and her family also stayed and their bathroom flooded the first night, they were never able to get housekeeping to leave towels for everyone in their party, their door malfunctioned twice where it wouldn’t lock and each time they had to wait for hours for maintenance to show up. Working with hotels.com to address this as I find it completely unacceptable.
H

Hiren

13 Jul 2023 - 18 Jul 2023
reviewed on hcom

5 out of 5 stars

Really nice stay. Great pool. Not too deep so great for the kids. Great entertainment. Nice slides. Food was good. They did mix spoons and knifes etc between veg and non veg food but overall no issues.
l

linda

16 Jun 2023 - 25 Jun 2023
reviewed on expedia

5 out of 5 stars

Excellent facilities! The staff were very kind and hospitable. Food was amazing, various options for the whole family.
S

Stylianos

8 Apr 2023 - 14 Apr 2023
reviewed on expedia

3 out of 5 stars

The facilities were great, 3 pools, kids club, baby club (chargeable and expensive), courts for sports (even though a bit worn), pool bar, towel changing facilities at the pool, activities all day. The rooms, dependent on the room, were from OK to disappointing. There were a lot of broken items and stains that required fixing for a 5 star hotel. In one of the rooms, the air con was not working and the maintenance guy just changed the setting on the thermostat and he said it's fixed. Clearly it was not! We had to change 4 rooms throughout our stay there, the 1st one was facing the restaurant and all the cooking fumes were coming in, the second one was not meant to have guests, everything was broken, the 3rd one had the air con issue with 33 degrees celcius, the 4th one was 4 out of 5 at least. The reception staff and the porters were super nice, the cleaning staff were bad, they were not replacing used items in the room like shampoos, coffees, water, etc, they were super slow, relaxing outside to come and clean the rooms at 2 or 3pm, at the time you wanted to get some mid-day rest after lunch. The spa had some good facilities and it was nice. We did a massage twice, however, it was very strange; we had a couples massage and we were not given privacy to take off our clothes and put them on again and we were not given disposable underwear. We had to use ours or the swim suits and they, of course, became oily. The kids club was very good and the staff, super nice!
M

Mariane

Invalid Date - 23 Dec 2022
reviewed on expedia

4 out of 5 stars

Positives: Spacious grounds. Lots of greenery and choice of pools. Activities for adults and children. Cleanliness. Staff. Plenty of places to relax. Quality of food. Negatives: Children's pool unheated. Repetitive food choices. Night-time entertainment was only children's disco and dance. More comfortable seating needed by snack bar near pool. Lack of nearby amenities. Everything a taxi ride away. TV picture.
S

Susan

18 Oct 2022 - 22 Oct 2022
reviewed on expedia

4 out of 5 stars

We had a lovely few days here this week. The staff are very friendly and work hard. The food was good - especially the grilled meat and salads at lunch and the Moroccan themed night - loads of choice and all delicious. The pools are brilliant and kept clean, one is heated. The grounds are well tended - the rooms are laid out in riads which are spread out and surrounded by olive trees, which made it feel less like a big hotel and was a positive for us. The room itself was a little tired. There was a wall tile missing off the side of the bath and worn out fabric on a chair, which is a shame as it gave a disappointing first impression, but everything worked as it should, the room was very clean and the bed was comfortable. The shower was hot and powerful. We stayed in a family room which had two day beds for the children in a separate living area so we had loads of space for a family of 4. We had an upstairs room overlooking the tennis courts and olive groves which felt private and quiet. The free shuttle into town was great. We totally relaxed here and would return.
Check in / Check out
Check out
Change your dates
Checking availability...
Estimated total price on hotels.com

Similar Hotels