Hacienda Uxmal Plantation & Museum

We enjoyed our stay at The Hacienda. Our rooms were clean, the bedding was great, and staff was courteous and helpful, but they allowed a family to play ball in the pool. This family was playing rough and tangled my 5-year-old in their playful brawl. My husband asked them to be careful but they continued. There was enough staff around to notice and no one jumped in to stop them. It was a shame. It made my experience unpleasant especially since I mentioned it to the reception and the family continued their game with a ball the next day. I didn’t bother to enter the pool again.

Our stay here was absolutely perfect. The room was clean, comfortable, and quiet. Lovely pool. Friendly staff. The location was great. We were able to walk to the archaeological site, the Chocolate museum, and the Planetarium. The property was all around perfect. The only drawback (and it's no fault of the hotel) was the Americans with the bratty kids (constantly screaming and pouting and playing videos in the restaurant at the dinner table without regard for others). We stayed in the Lodge and not the actual historic plantation (which was closed due to low occupancy from Covid). No matter, it was really a great place to come back to after a few days of adventuring.