Ixtapan de la Sal Marriott Hotel & Spa

The hotel is in pretty bad shape. We only spent one night there, and had to switch rooms once, in the middle of the night because the bathroom faucet was not working properly and leaked to the point of flooding the room. We were moved to a room that had an old, broken mattress and a non-working toilet. When we complained early the following morning, we negotiated free breakfast and a late checkout (which was the least they could do, given that we did not get a working bathroom or a proper bed). They agreed, but later called to say that we should only take one of the two things. This was a family trip, and we were planning to have a good time. Instead, we kept getting angry at the hotel all the time!

Ixtapan de la Sal is known for its thermal waters, but the hotel has none. I think this was not clearly advertised. The hotel does not shine for its architecture and it’s not close to town. I think it’s okay for events or families coming for a weekend.

Ideal for kids.

Excellent place to relax. I love spending time here with family.

Excelent stay! I was surprised to find such a nice place with many things to do. It is great for kids!!

Great variety of swimming pools for children

It is a great place to come with kids, the only thing is that in one of the buffet menus, there were no options for kids, the restaurant staff solve the issue immediately successfully, but it is important to keep kids on mind

The hotel was a nice option. Due pandemic the hotel is in medium shape, kids areas without maintenance, pools that can hurt toes, dead insects everywhere and short staff.

Staff was amazing very helpful. The only thing I could think that it didn’t make it around 10 what is that my room was near the pool and you could hear lots of kids running around 9 AM.

The main lobby looks great and like a Marriot lobby. Everything else just looks like an old hotel purchased by Marriot, which it is. The food in the restaurant is very good, for dinner and lunch. The breakfast buffet is also good. This is a family hotel. We walked to the Water park nearby. The small town is also a 5 minute walk, very charming, clean and safe. The staff is very friendly. The pool towels are a bit old. The rooms are large. Overall an ok hotel to stay a few days in the area.