Una Vida

PROS: The staff was absolutely amazing, kind and attentative. I loved that we were able to reach out to them through whatsapp for all of our needs including removing a baby lizard from my room! :0) CONS: 1. We stayed in the 3 bedroom luxury house. While beautiful, the living and dining room furniture were not comfortable to sit on. The chairs in the living room were difficult to get in and out of and the dining room stools were low to the ground and very small. 2. The pictures do not make it clear that the downstairs bathroom inside of the bedroom is COMPLETELY OPEN to the outdoors. Because of this we could not use it and kept towels stuffed under the door to block any insects from getting in. It would be nice to either enclose the outer wall in glass or at least offer a net covering.

Our Stay at Una Vida for 9 nights with our 6 year old kid was extremely peaceful and lovely.. we absolutely loved everything about this place. There are not enuff words to describe the beauty of this place. Right from booking to our departure the hotel staff has stayed in touch with is to made sure our needs are full filed. Excellent communication from staff. We booked a roundtrip transportation from the hotel and it is a very good company with 5 stars service.. I highly recommend anyone who needs a transportation must book it directly from hotel it is absolutely worth it. Upon Arrival we were greeted by Eneaiere at the hotel and she and Guido.. have been very very nice and helpful in making sure our stay is as comfortable as possible. The hotel itself is very beautiful, quiet and very close to Tulum Downtown.. food in the hotel is very nice.. but in case u like to eat out hotel provides free bikes u can take and go out.. just two blocks down there is a place called Palma Central where they have more than 20 food trucks and on Tuesday eve they have live music and salsa. U have many relaxing spa activities to do at the hotel.. my fav one was to try Temezcal by Diego and Maria… I highly recommend this it is done mostly on Sunday eve. Another one is Sound healing, cold plunge, and yoga which done everyday at 9 am. Best part u don’t have to pay for activities like sound healing, ice bath, yoga.. This hotel is a hidden gem in Tulum ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

We had the most pleasant and relaxing stay at Una Vida hotel. The vibe is very calming especially with Copal (it's an incense of ancient Mexico) burning in evening hours in outdoor areas. Most wonderful staff I have ever met. Jose and Daniela were very helpful and so pleasant to talk to. They arranged transport for us multiple times and gave us great recommendations for things to do in the area. Paola and Jarvin at Ananda (dining) were very pleasant and crafted delicious healthy meals for us. Yoga session at Bardo (sister property) is a must try! We did recommend they have more amenities for kids/toddlers. Our 2 year old daughter would have enjoyed more if there was a little play area. There were no floaties in the pool but she enjoyed the shallow area which was pretty wide. We would go back for our next trip to this place for the amazing hospitality we experienced and for the personal and tranquil touch this place and people working here have!

The property was all we needed on our vacation. The staff are so friendly and are very helpful. Love this place, it's so quiet and relaxing. Plus the restaurant in this property serves really good food. Would totally recommend this to my friends and family.

This property is excellent! It's very beautiful, rooms and surroundings are very clean, it's very Zen ,relaxing and has a friendly atmosphere. I recommend both Una Vida and Bardo. If you are looking for a place to stay on the property and just relax this is an excellent choice. Staff was amazing by giving us warm welcome, very accommodating and very friendly, they went over and beyond to make our stay enjoyable!!! This property not just a gorgeous place it's also the people who work there are amazing, which makes this place feel like home. Service at both restaurants was excellent and food was tasty. Overall we had a great experience with both Una Vida and Bardo and I am going to recommend this place to my friends and family.

This trip was simply everything. I don’t believe my stay here would’ve been as amazing, tranquil, pure energy, spiritual and rejuvenating without the staff. They made it so much better. The rooms are everything, the food is so delicious, the vibes are beyond great, staff is so nice & simply there for any needs. Rooms & area is always clean. They cater to you bc they want you to have the best experience & most hotels are not like that! Leo(staff) even gave me some pesos to enter in the Plama bc he wanted me to go & experience the food, the vibes there & I only had big bills so he didn’t want me to break my money. That was so generous of him. When I got back with pesos he didn’t even want the money back. What hotel or staff does that? Simply amazing! I really can go on & on about this hotel, the staff & how they make you feel so welcomed & loved. I brought my toddler with me & they made him feel so special. The massage was everything. I originally got 60mins but when the time was up I added another 30mins. The Temazcal was even such a great experience. I came out feeling refreshed & really good. There’s shopping just a block away & amazing food trucks literally just a block around that you can ride your bike there (that they have at the hotel that you can use for free). Overall, I’d give Una Vida, the staff, the cooks, & everyone 10 stars. I can’t wait to go back.

The staff were very courteous thoughtful. Daniela thank you. Very accommodating about bringing children . The place itself is an oasis. We would definitely return back.