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Villas HM Palapas del Mar

4 star hotel
Kids stay free
8.8/10 Excellent
(968 verified Hotels.com guest reviews)
See verified family reviews (9)

generated by AI based on family reviews

Overview

Villas HM Palapas del Mar is a fantastic family-friendly hotel. Families consistently praise the helpful staff, delicious food (particularly the breakfast and all-inclusive options), and the beautiful beach location. The hotel features multiple pools, including smaller dipping pools that are popular with teenagers. While some guests mentioned a nearby generator noise, the overall experience is overwhelmingly positive, with many families planning return visits.

Guest highlights

The helpful and friendly staff
The delicious food, especially breakfast and the all-inclusive options
The beautiful beach, perfect for relaxing and watching sunsets
The multiple pools, including smaller dipping pools popular with teenagers

About the hotel

At Villas HM Palapas del Mar, hit the beach, dine onsite at Onsite venue, or enjoy a drink at one of the hotel's 2 bars/lounges.

Nearby attractions

Located in Isla Holbox, Villas HM Palapas del Mar is on the beach. Holbox Ferry and Paseo Kuka Beach Path are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Coco Beach and Holbox Letters. Take an opportunity to explore the area for water adventures such as scuba diving.

Popular amenities

Family friendly

2 outdoor pools
Babysitting (surcharge)
Free cribs/infant beds
Laundry facilities
Refrigerator
Snack bar/deli

Wifi

Available in some public areas: free wifi

Food and drink

1 restaurant
2 bars/lounges and 1 poolside bar
Free self-serve breakfast available daily 7:00 am–10:30 am
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Accessibility

This property does not have elevators

Things to do

2 outdoor pools
Fishing

Outdoor

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sun loungers
Pool umbrellas
Rooftop terrace

Conveniences

Gift shop/newsstand

More

Beach towels
Designated smoking areas

Nearest Airport

Airplane
Cancun International Airport
75 km from this hotel
map

Reviews that mention...

Family Reviews

for Villas HM Palapas del Mar
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

9 reviews

Review data

5 star reviews

78%

4 star reviews

11%

3 star reviews

11%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Villas HM Palapas del Mar

Latest reviews (9)

L

Luis

8 Jun 2024 - 15 Jun 2024
reviewed on hcom

5 out of 5 stars

Great spot to relax and unwind with family or friends. Staff is friendly. We had the all inclusive option and the food was way better than expected. I Will definitely try to go back. Exactly what I wanted.
S

Sian

15 May 2024 - 22 May 2024
reviewed on expedia

5 out of 5 stars

This is a lovely hotel and perfect for families! The hotel is close to the beach and has two pools. Our teenagers particularly enjoyed the little dipping pools and hammocks and I would definitely recommend the rooms that have those pools, especially if you’re there when it’s hot (we visited in May and it was boiling). The staff could not be more helpful. The beach is pretty and it’s lovely to wander down to watch the sunsets every night. The hotel is about a ten minute walk from the main town, so it’s easy to walk in for dinner etc. The breakfasts are very good, including fresh fruit etc. The only drawback is the noise of a generator close by, which can be heard all day and throughout the evening. The generator belongs to a small shop which is close to the hotel, so I don’t suppose the hotel can do anything about this.
J

Johan

7 May 2024 - 12 May 2024
reviewed on hcom

5 out of 5 stars

We had an amazing stay at Villas HM Palapas del Mar. We traveld with 2 families and got upgraded so we could stay in 1 villa, this included a pool on the ground floor. The villa and rooms are very nice and spacious. Cleaning was done evey day. The food and drinks are great and the service (also on the beach, which is a 1 minute walk) is amazing. On arrival we opted for all inclusive, a good choice if you spend most your daytime near the hotel and like a drink every now and then. Only point of improvement in our room was the showerhead/hand shower. We stayed for 5 nights during our 15 day trip in yucatan. This we experienced as a good amount of time before leaving home.
J

Justin

16 Mar 2024 - 18 Mar 2024
reviewed on expedia

4 out of 5 stars

Over all the staff was wonderful. The food was just ok. The grounds were very clean, not over crowded like bigger resorts. The beach area is perfect for kids or just sun bathing. I would go again. Don’t pay up for the personal pool.
C

Courtney

9 Mar 2024 - 10 Mar 2024
reviewed on expedia

5 out of 5 stars

This was our 2nd stay here and never disappointed. Attentive service, yummy breakfast, clean, great location. Get the junior suite with its own pool.
L

Louie

25 Jan 2024 - 29 Jan 2024
reviewed on expedia

5 out of 5 stars

Amazing staff clean and the pillows weee amazing slept like a baby
S

Sergio

23 Jun 2023 - 29 Jun 2023
reviewed on orbitz

3 out of 5 stars

Overall the property is fine. There are a few things they need to work on. Welcoming, housekeeping and umbrellas and furniture at the beach. Our welcoming was confusing, since the person at the front desk advised me that the pools were not available do to a shortage of water. He asked; do you want to check in or would you like find another hotel? It was 9:30 pm is he kidding? With 2 children at this time? I said, I’ll check in and I’ll see the property tomorrow and decide. Maybe he was warning me of something else. But then housekeeping was next in line, first day no service., ok. We forgot to put the sign out. The next five days the did the beds, the bathroom and took the garbage out but didn’t change sheets or towels. At this point my wife was so upset that had to go and talk to a manager. It didn’t change much, we got a few apologies. At check in I asked if they were offering amenities or upgrade do to not having the hotel working properly, I got a cold “NO” When I was checking out the manager we complained with was there but he didn’t follow up or offer any complimentary meals or amenities. However if I have to remark that the crew from the restaurants and the servers from the beach made our bad moments disappear for the day. I want to thank Carlos and Vicente and Raul and especially all the girls from the restaurant that made our meals and our stay special.
F

Faye

11 Jan 2023 - 12 Jan 2023
reviewed on hcom

5 out of 5 stars

We loved this hotel and loved Isla Holbox! Only booked one night here last minute for our honeymoon and we wish we had more time here. The staff were all lovely, hotel room was gorgeous, clean, bed very comfortable and breakfast was tasty too and the roof bar was great. The hotel is so cool, very boho like most of Holbox, loads of places to chill out, nice greenery and great loungers on the beach - the beach is out of this world! The sand is like powder its so fine and the sea so clear and nicely warm. 100% returning for a longer stay & bringing more family with us as its too good a place not to share!
M

Mihi

8 Jun 2022 - 12 Jun 2022
reviewed on orbitz

5 out of 5 stars

Great stay at Villas Palapas, very kind and helpful staffs from front to restaurant, beautiful beach front, loved laid back modern design of the hotel, all inclusive daily menu and drinks were superb - kids loved them as well - we will def be back!
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