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Casa Chukum Bacalar

2 1/2 star hotel
10/10 Exceptional
(83 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

An outdoor pool, concierge services, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a front-desk safe are onsite.

Nearby attractions

Located on a lake, Casa Chukum Bacalar is in Mario Villanueva Madrid, a neighborhood in Bacalar. Fort of San Felipe is a local landmark, and the area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar.

Popular amenities

Family friendly

Outdoor pool
Rollaway/extra beds (surcharge)
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Cooked-to-order breakfast available for a fee daily 8:00 am–10:00 am: mxn 150 for adults and mxn 100 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Tour/ticket assistance

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

Outdoor pool

Outdoor

Garden
Terrace

Conveniences

Front-desk safe
Water dispenser

More

Smoke-free property
map

Reviews that mention...

Family Reviews

for Casa Chukum Bacalar
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

3 reviews

Review data

5 star reviews

100%

4 star reviews

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3 star reviews

0%

2 star reviews

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1 star reviews

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We have selected a sample of reviews which reflect what families have said about Casa Chukum Bacalar

Latest reviews (3)

G

Gabriela

9 May 2024 - 13 May 2024
reviewed on expedia

5 out of 5 stars

My first time staying here and it was amazing! The staff greeted us every single day and never failed to help anyone out. My family and I definitely felt like we were home! If anyone is debating on staying here or somewhere else, PICK CASA CHUKUM!! You won’t regret it <3
M

Mary

16 Feb 2023 - 18 Feb 2023
reviewed on hcom

5 out of 5 stars

Our two night stay in Bacalar at Casa Chukum was like a vacation within a vacation during our monthlong stay in the Yucatan. Bacalar’s Lagoon of (at least) Seven Colors – robin egg blue, azure, blue/gray, azul, turquoise, aquamarine, cobalt blue – is nothing less than magical and mystical. But Casa Chukum was pure delight. We were welcomed like family, placed in a spacious second floor room with balcony and stairway to the roof deck, king size bed, very nice bathroom – instant comfort. The breakfast offerings from constant coffee to fruit and juices and a fantastic menu of Mexican and American breakfast favorites was wonderful. The boat ride the staff arranged with Captain George on the good sailboat Harmony was a highlight. Three hours sailing the lagoon, visiting the cenotes feeding the lagoon, swimming in a couple different locations, getting to view a sunset – well, very special indeed. We look forward to a next and hopefully longer visit to Casa Chukum and Bacalar
B

Ben

20 Aug 2022 - 23 Aug 2022
reviewed on hcom

5 out of 5 stars

Absolutely loved our stay at Casa Chukum, this place made our trip to Bacalar. The staff could not do anymore for you, excellent service around the hotel and great recommendations! The place has such a lovely family feel with chilled vibes, loved the dogs and cats. The staff really went out of their way to add personal touches to our stay. Rooms are immaculate and well equipped, would also really recommend the breakfast. Thank you to Deborah and her team for such a wonderful experience! I hope that we will be able to visit again.
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