Ramada Encore Queretaro

The room was very small but had everything required for sleeping. No microwave or refrigerator. During a breakfast the manager, Blanca Arreola, came up to my family and demanded payment for another adult breakfast for my 14 year old daugher. I. Not sure if this is a hotels.com ossue or the hotel but when i booked the stay i stated my child's age. I ended up emberrased because i was asked for payment infront of other hotel guests and ofcojrse i went to pay for the aditiinal 4 breakfasts for my adult looking child. On thursday the 22nd thefe was a leak on the roof where the pool was. I was walkkng to the basement when the roof partially collapsed. Alittle scary. I needed to change hotels for thr 24th because I prefered tl stay closer to the airport the manager, Blanca Arreola, same person who charged me for my daughters breakfast authorized the early checkout and was very friendly to provide the early check out.

Second time staying with my family at this hotel, nice staff, cleanliness is good. Great location, mall is near, as well as Walmart, Sam's and other stores. Well recommended.