Casa Francisco Cuernavaca

I enjoyed my stay at this hotel. The hotel staff was friendly, attentive, and very helpful. It was a quiet area and the hotel has a gate entrance that is opened by staff member. You also need your hotel card to open the area that leads to the rooms. It also provides free parking. There is a restaurant where you can eat that’s part of the hotel. I don’t have any complaints. I do want to add that I accidentally left my child’s blanket on our last day when we checked out. We hadn’t realized we left it. But the next, I called to see if they had it there. The maid found it and returned to the front desk. Since I was back home already a family member was able to pick it up from them. We really appreciated the staff for holding on to it. I would definitely stay here again. Thanks Casa Francisco!

- Keycards are reused and not rotated. Security concern as anyone could keep one and open your room. - door locks borderline do not function. We’ve been locked out of our room several times. - AC broken in our first room - Fridge broken in our first room - Door lock didn’t open 90% of the time in our first room - Door lock didn’t open 50% of the time in our second room - Door lock didn’t work at all on one keycard on our THIRD room - Keycards have to be reprogrammed daily - Several receptionists had bad attitude - Receptionist refused to speak to me in English. I can speak Spanish ok but English preferred. So either she is not qualified for the position or was being ignorant in purpose. - Blinds do not shut entirely - Blind “rod” kept coming unhooked - Bathroom door doesn’t latch/stay closed in our second room - Sewage smell in bathrooms in 3 rooms - Electrical outlet pulled away from wall in first room. Safety risk. - Front desk staff argumentative and rude. Kitchen staff great. - parking lot guard rude, and tried to argue and intimidate my family. My family was scared he was going to hurt them. Avoid at all costs.

Enjoyed our stay. Excellent service, friendly staff, good breakfast. Felt safe, family friendly and kids enjoyed the pool. Everything we needed for a weekend visit in Cuernavaca.