A restaurant, a snack bar/deli, and a conference center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, conference space, and a 24-hour front desk.
Gran Hotel El Encanto is located in Santa Lucía, a neighborhood in San Cristobal de las Casas, and is in a regional park. The area's natural beauty can be seen at Huitepec Ecological Reserve and El Arcotete, while Museo de San Cristóbal and Mesoamerican Museum of Jade are cultural highlights.