El Cielo Resort

The staff was very welcoming. We reserved a junior suite, but we were upgraded for FREE to a Master Suite because I completed my booking with Orbitz. The master suite was the size of an apartment. It had 2 full bathrooms, a living room, a kitchen, a fireplace, a jacuzzi, and an outdoor patio with the outdoor place too. It was an amazing experience. I highly recommend EL CIELO!! Thank you for an unforgettable experience!!

When we arrived to the hotel we were received with a taste of the vinícolas wine and it was such a nice experience. Something that we did not like was that someone staying at the hotel was blasting corridos, had a baby crying and a dog barking.

Very disappointing stay at Cielo. Booked a junior suite and called before we arrived at 7:30pm to inquire about the pool and hot tub. Receptionist said pool closed at 8pm so we asked about the hot tub. Receptioinst said we had to upgrade for a private hot tub. Turned out the hot tub was a bathtub with jets. Doesn't make sense for a $280 price increase. What are they thinking. Too tired to argue so we let it go. Sofa bed was thin and incredibly uncomfortable. Not what you would expect from a luxury resort. Ended up removing the thin mattress and putting it on the floor. Luxury resort? Room was dirty with stains on the furniture, dusty floors and a hair tie left on the shower window sill. How well were the rooms cleaned? Service was mediocre at best. Receptioinst should have been transparent about the bathtub with jets and not having hot tub on the premises. Front desk clerk barely made eye contact during check out. Not the type of service one would expect from a luxury resort.

Beautiful resort one day gateway with friends we will definitely be back with the family!

Beautiful resort! Very clean and relaxing. Staff is friendly and helpful. Dining options are limited, especially for the kids. We stayed in a master suite with a kitchen, but the kitchen is not fully stocked (no pots or pans), and therefore we were unable to cook. Pool seating is limited. We tried to go to the pool on 3 separate ocasions, but no seating was avaialble.