Palazzo Paolina Boutique Hotel

We had never visited Malta, and I am thankful we choose Valletta, the old capital, and this hotel. The staff welcomed is like family and could not do enough for us as guests. The breakfasts were delicious, and the hotel is a perfect location for finding a dinner spot & tourist site. It’s in walking distance to many sites, including the Cathedral of St. John and the Palazzo de Rocca, which I highly recommend. To save money the host will help you arrange a Bolt ride, much more reasonable than a taxi.

Arrived New Year’s Eve. We were given a room next to a noisy lift. It was the premium room which we paid extra for. The receptionist claimed all the rooms were the same. The bathroom kept flooding due to a faulty door. The entire ceiling was covered in black mould due to the extraction fan not working. We reported this to the owners (a father & son duo) to which they dismissed without apology and told us to ‘get out the hotel’ …..imagine if you had a child staying at this hotel breathing in black mould spores? Imagine being kicked out during new year week where it was impossible to get a hotel room because you reported a health issue to the owners? The owners are so rude and can’t accept any fault at their hotel. Really unprofessional. The owner is extremely sexist and only wanted to speak to my husband. Please do not stay at this hotel if you are a woman without a partner or if you have children. I have reported and sent the photos to Expedia.

First the location is perfect. We stayed at Palazzo Paolina before and after a cruise. The hotel is in the center of Valletta and close to everything we wanted to do. The staff was lovely and helped us with everything. We lost luggage on the way over and had to find a place to do covid testing coming back. The staff felt like family. They arranged taxis for us. They referred us to a great local tour company to see other parts of Malta. I would give them 10 out of 5 stars. If you like boutique hotels, this is the best.