Le Méridien Putrajaya

Good service provided. Location is great as next to the mall. I requested for baby cot and and quite instantly they provided it but it did look abit old but usable. Breakfast was great. Some suggestions would be to provide larger trash bins and also I have a 4yo, a step stool would be more convenient for him to reach the sink. Overall we enjoyed our stay in Le Meridien

Came here for my husband’s birthday staycation. Check in was smooth and fast. They have this delicious healthy welcome drink that I really liked. It was so refreshing after having a hot outdoor lunch in Putrajaya. When I checked in the room, we were surprised to see all the balloons and a “Happy Birthday” note that was set up on the bed. We did not request for this, but they went above and beyond. We were so happy. There were fruits on the table with a personal note written for us from the Club Manager which was nice. We went for our afternoon tea in the Club lounge and were greeted by friendly staff. I think they were Indonesian too :) Tea and coffee were nice, but I wish they had fresh juice instead of chilled. Before we went for our Evening Cocktail, someone rang the bell and they sent us a birthday cake for my husband. Another surprise! We were excited like happy kids. The Evening Cocktail had varieties of food, from local, japanese, western and some desserts. Food was delicious, and the choices of drinks were the same as afternoon tea. Maybe if they have more choices of drinks for Muslim guests (eg. mocktails), that would be great. Breakfast was okay. A lot of choices. I liked the eye opening shots they have, which has chili in it. The salad bar was also unique, because you get to cut your own veggies. The display was cute. I prefer to have breakfast in the restaurant downstairs compared to the Club lounge as they have more varieties. Overall stay was amazing.

I checked in at 2.45pm (1-Jan), was told the room was not ready yet as there was a big crowd due to the festive season. The checkin counter said they will call me once the room is ready. But I waited until 5pm +, and there was not a single call from the hotel. So I went to the checkin counter to check, and was given the room key there. Why the hotel did not call me immediately once the room was ready? Once a room is ready, it should immediately be allocated to the guest, and not wait until a batch of few rooms is ready only allocated the rooms by batch to the guest? I saw a malay lady carrying a baby of few months waiting there also at the lobby. Very bad customer service during checkin.