Gaya Island Resort

My family and I stayed at GIR for 2 nights and had a great time. The rooms were enormous (complete with separate areas for walk in robes, bathtub, shower, toilet). Room amenities were excellent, with bug spray and ointment for insect bites. Our rooms had fantastic views across the sea to Mt Kinabalu, beautiful to watch the sunrise every morning. The staff were all very friendly and attentive to our needs. We will absolutely be back again. Thank your GIR for a great time!

Gaya Island resort is 10 mins ferry ride away from kota kinabalu main island, a beautiful resort built on a secluded tropical island and the first view of the resort takes your breath away. Facilities - beautiful resort with adequate facilities. Gym is well equipped, pool clean and well kept, an amazing beach just on the doorsteps and a spa (which i didn't visit) Room - we have the canopy view room (i think the cheapest in class) but very nice and well thought out. The ac in one of the two rooms was a little weak but ok. Service - they have an amazing crew. very well informed and trained. service was genuine and attentive. My bag tore at the bottom and they sew it up for me! crowd - more of a family and honeymoon place (luckily without a lot of kids) we were a group of 4 girls and didnt see other groups. Not a rowdy place, very nice that way Overall this resort is very nice, but a few things to notice: Ferry - it's very expensive (160RM return) if you ever want to go to town, when an average meal in the city is around 20RM...stock up before you go to the resort if you're staying a few days and would need some snacks/ options Restaurant/ food - so when the ferry is so expensive, and you're at a resort, you'd want to spend more time being at the resort, however, i really think the food is average at best. We had tried out most of the menu and just found it to be overpriced (expected at a hotel), but without the quality to match, so that was one of a big minus for me.

3 day babymoon with Wife turned into disaster. Lovely Japanese teriyaki on 1st night, beautiful sunset cruise second night but on the last night bed bugs struck. My Wife had over 20 bites on her legs and arms. When I told reception they offered no apology just a short "we will let housecleaning know". For a 4.5 star hotel I don't expect this poor customer service.We were also concerned about the quality of the water in the pool and whilst the beach looked stunning due to jellyfish it was off limits. Buffet style dining mostly and we were given accommodation up a set of 30 stairs. For a pregnant woman they didn't consider this, especially when I advised the trip was for a babymoon. From the outside it has all the appearances of a lovely hotel but customer service and attention to detail is severely lacking. Don't expect a 4.5 star service. We were in room 810.