Shangri-La Tanjung Aru, Kota Kinabalu

I had the best experience in this year at the hotel. Kind staffs, beautiful sunset ... The perfect place I think if you find the hotel for your family trip.

It’s close to the airport, staffs are friendly. I highly recommend this hotel to family with kids, the pools are very nice. Also there is a pier to islands, it’s convenient.

We really enjoyed our stay for 3 nights at the hotel. 3 nights went by so quickly that we wished that we could have stayed longer. The facilities offered by the hotel are excellent especially for families with children. Special mention to receptionist Dzarif for making our stay more memorable with the seaview room. Will really come back to stay in the hotel again in the future.

This a family resort which has a great location and beach area, however for the cost of the room the cleaning and overall maintenance in the room was terrible. We had a giant cockroach in the bathroom and mould in the silicon and grout of the bath. Not worth the 500 dollars a night price tag no matter how good the facilities

We spent eight days at the Tanjung Aru in January. This was to be a bit of a nostalgia trip for me as I had last stayed here 30 years ago. First the positives. The attentiveness and friendliness of the staff were fantastic - special mentions have to go to Adie who served us at breakfast and James the head concierge. The view across to the islands is as beautiful as I remember and the different swimming pools are large enough to accommodate a lot of people and they are well segregated, with children in mind. I was however, disappointed with the standard of upkeep and maintenance. Paint was chipping in some areas and there was a lot of dust in places which should have been cleaned. Food was good although not as varied as I remember. There is a good Chinese restaurant but no European specialties. More variety would have been nice. Overall we enjoyed our holiday but some of the lustre of years ago has gone. Staff management is great but more attention needs to be paid to the fabric.

Convenient location to many places within the city. Hotel has several restaurants, games and activities, pools but beach was a disappointment, very small like a man-made pool. Seems like a popular hotel with many corporate and private events happening almost everyday. Great for families with children, not for adults who are looking for a quiet getaway. Housekeeping needs improvement though, have to remind them on some days to clean the room.

We are extremely pleased with the level of service provided by the team. It was the first time I could what app the team to make requests and the team was very prompt to reply. We felt really comfortable and well cared for throughout our stay. I would like to extend a special mention to the recreation manager Mr Ojes. We had some hiccups when we were trying to book the sea walking activity, Mr Ojes was very prompt to rectify the situation, turning a potentially negative experience into a positive one. His exceptional service truly made a difference. Thank you again for a fantastic stay. We will enthusiastically recommend your hotel to friends and family, and we look forward to returning for another visit in the future.

Very nice hotel near the airport with comfortable rooms and good food. The only thing I didn’t like was the Al the children focused playgrounds and swimming pool and game room etc. Definitely a family oriented hotel.

I’m really surprised by the good reviews. The room and condition of the hotel is so dirty and shabby - especially for the price point. It was raining so we were in the room, we’d rather have been back at home; it was not luxurious or pleasant. The carpets are stained, the furniture is tired, the walls are dirty. Service took over 1 hour to deliver ice-bucket. Hotel is booked /packed so forget honouring any gold member privileges for upgrades or late checkouts (we managed to extend by 1 hour after much awkward negotiation). Breakfast was wide variety but below average (we went to a cafe outside inside). In-room dining was better than expected. Facilities are good for kids and nice views. Good live band and staff were pleasant. We had a baby cot that was made of metal bars , and very little padding (eg a sheet). Our baby hit her head off the bars. Overall the hotel rooms are long overdue a facelift.

Great activities and facilities for families with small children. Very friendly staff and buffet breakfast was fantastic