Hyatt Regency Kuantan Resort

In summary, a good value family hotel with large and expansive grounds and a choice of pools. The pool water was not clear and well below a five star standard. As it was school holidays the breakfast buffet was crowded with guests. The staff, from reception to room attendants, were all friendly and helpful, and always greeted guests with a smile. The buildings are dated now, however, for the price payed, I would recommend the hotel. Beware of the monkeys out the front on the approach road. Guests need to be cautious of this troupe, as they show no fear of humans and can be aggressive if they feel threatened.

Excellent place for a beautiful family getaway. Fantastic staff. Great breakfast. Beautiful beaches & pools.

I spent three nights here with family, specifically including club lounge access which we have been curious about for some time. The hotel is conveniently located right on the beach and has two different swimming pools which offered lots of options for spending time especially if you have a kid to entertain. There was also a recreation room onsite with kids' games which also came in useful. The service was excellent. We felt so welcome there, with staff remembering our names and addressing every request in quick fashion. I had to request some food we had for my child to be reheated a few times, and once needing help with a toilet issue with our room. It was fixed within a half hour. The club lounge access came with breakfast and evening canapes which became our dinner throughout the stay. Food options were good and we enjoyed the convenience. The rooms had been recently refurbished and we were happy with everything provided. Maybe the only thing to improve would be to have a few more options for hanging towels in the bathroom and firmer pillow options. Overall a very enjoyable stay and would love to come back one day.

Hotel itself and location are good, however both hotel and beach were very crowded-no longer a tranquil resort. Hotel needs additional pools - 2 small one’s constantly full with screaming kids. Lobby was the same - despite being lovely architecture and great staff, it had a bus station vibe with luggage and noisy kids everywhere. We were disappointed as we stayed here in 1990 and had fond memories of a tranquil resort by a beautiful quiet beach. It’s not like that anymore.

Hyatt Kuantan Resort offers a stunning private beach, perfect for families. The cleanliness and friendly staff were impressive. The nearby town with popular fast-food chains like McDonald, Starbucks, KFC and Subway adds convenience, and the 10-minute walk to The Rocks provides picturesque beach views.

Super nice resort, room is nearby the beach side and my family were so happy for it! There’s so many restaurants and store nearby the hotel, staffs are super friendly too. Thank you for the wonderful hospitality!

Excellent customer service and great location for family holiday. F&B, parking and nice private beach with amazing view, the only negative is the room sound proof is bad and need to improve on it.

Love the beach and friendliness of its staff. Beach is clean and quiet during our trip. The only thing I don't like is their toilet door and window cannot be locked. No privacy and easily opened. Not suitable for family with very active baby or young toddler.

Hotel is very dated ,room sofa and furniture is very upsetting for a five star rating. Seriously the hotel need a makeover , breakfast area has too many flies so it’s a turn off to the kids. However staffs are pleasant and friendly.

Good place for family