Hard Rock Hotel Desaru Coast

Check in check out was inefficient and slow. Daily rock band with loud music till 11 pm which can be heard and felt in your rooms. Lots of babies and kids screeming and shouting around the resorts and pool. Good luck.

The property badly needs a renovation and, for nearly the exact price, I would definitely recommend the Westin next door. I thought the family-friendly aspects would justify my selection but there's no real family benefits. The facilities are mediocre and the food is pretty poor. Again, the Westin is far better. We ended up eating there mostly. While some of the staff were terrific, I felt like there wasn't anyone in charge. The regular staff seemed to do what they wanted, including the music playlists. One day around the pool, they played an EDM track that repeated motherf***er over and over again. I had to find the music guy to switch it off. So much for family friendly.

We booked a family suite and thoroughly enjoyed the royalty club perks. The cocktails and food was especially pampering. Would like to praise staff - Puvan (staff who was cleaning), Kawalan and staff who was on duty on 11 Feb noon at the carpark gantry. They were especially courteous and helpful. They attempted to offer useful information on top of what we requested, even though their command of English was limited. They replied with a gesture (hand on their chest) when they wanted to convey "you are welcome". They truly practiced what they were trained in. Would like to suggest offering ala carte food at sessions restaurant at night. If you are into live band performances, hard rock has both good music and ambience! The children were delighted with the suite experience and I would highly recommend it to families with young children.

Super place for a family holiday. Transport to move about may be a little tricky if you don't have your own vehicle.

The biggest perks of staying at Hard Rock Hotel was the convenience of going to the waterpark and coming back from it. It also meant we were allowed multiple entries in and out on the same day, giving us flexibility. The hotel is kids friendly, having alot of open space for kids to run around, emphasize safety by providing life jackets for kids when they use the swimming pool, have a stool in the toilet for kids to use as well. The purple blue lights at night on the hotel's facade gave the disneyland feel as well. There was good service provided with free buggy services to and fro Westin hotel, allowing for easy access to the beach as well. There's a cafe at the hotel, allowing for cafe vibes to chill which is great. There's a wide range of movies available on their tv which made it tempting to stay in the room whole day. The swimming pool is a decent size with sun decks available, and for those who like live bands, there is one that performs at night. Overall memorable stay we had!

Overall, my family & I enjoyed our stay at Hard Rock. Jus a little hiccups.. which we were not informed abt the additional charge for breakfast. I’ve booked for a room for 2 adults & 1 child with breakfast. However, I was informed during Check out that there is a additional breakfast charge for my child becoz she is over 6 years old. I’ve paid additional for the room for 2 adults & 1 child with breakfast. I’m not sure why I need to pay for this additional breakfast charge. I’ve checked with Expedia, and they have confirmed my booking is with breakfast. Anyway in the end, with no choice, we just paid. I hope this clause can be stated clearly during booking .

Location is good. It has a direct entrance to adventure waterpark, can go in/out multiple times until closing time. Breakfast spread is nice. Try the pandan pancake, my kids love it. We love the room and the small balcony. It is not beach front but can access the beach by about 5mins walk passing thru Westin. Check in/out is easy. We were allowed early check-in at 10am, no charge.

Every Staffs are polite and friendly. Great services and good job! We did enjoyed the evening Live Band! Awesome and cool Singer. She sang well. One short feedback was that serving beers or beverages waiting time needs to improve. Overall our family did enjoyed our stay. Keep it up! 👏👍

Experience upon check-in is great! To get to the room is very very far (Room 356). Don't leave anything behind or you will cry inside to patah balik and get your things. Room size was okay. Balcony was not clean & dusty. Called house keeping - did not turn up. Bathroom has ants - not sure why and how. Bed was okay. TV was miserable. Changed remote and still problem. The channel will hang whenever u watch any program. U have to remove the battery EVERYTIME you want to switch to other channels. Very very hassle. Breakfast was disappointing too. Credit only to the hot chocolate machine. Very frustrated as I have a very high expectations on the food - at least as good as other HRs in Malaysia. The live band - I don't why... they are not playing through out out stay. Not sure what went wrong... out timing or theirs??? From the live TV pulak it has been muted. Apa laaa... Parking was free if you validate your card... but... it was very very far from your room. Overall it was a fun stay to the kids... especially the waterpark. And yaaaa... All staffs were friendly and kind.

The hotel room was not ready upon my arrival but we were offered a welcome drink for the whole family. The environment is generally nice but it's a busy resort. Breakfast on first day was quite terrible but Nigel from the restaurant was EXCELLENT, he took my feedback and the next few days the food was better. Rooms take longer to be redone but I like the in-room entertainment. Generally it's not a place if you want a QUIET retreat. But my kids enjoyed themselves and that's what is most important. Staff are also ready to serve, so customer service is good. Thank you for a memorable stay.