Hard Rock Hotel Desaru Coast

Family hotel that ticks every box for a wonderful Holiday. Next to the water theme park, friendly staff and best thing of all, the kids club! Will surely return...

Great hotel! We loved our stay at the Hard Rock Hotel Desaru. Super kid friendly, plenty of activities to keep our kids busy throughout the day, highly recommend the Kids Club. The staff was super friendly and attentive, the room was clean and comfy. I will be back for sure

Hard rock Desaru is convenient and great for family who is visiting the water theme park, love the spacious room and turndown service. Breakfast and food/ cocktails at the Rock royalty lounge can be improved.

The hotel was quite unorganized and unhygienic to certain degree inside the room. The carpet was dusty and the tables were very unclean. The breakfast was horrible to say the least and nothing at the resort makes you feel welcome or premium. There is bad view of just the waterside park with loud noises. It is ok if you have kids and want that view but for singles or couples with no kids, it was quite a chaotic energy. Overall staff has been rather unpleasant and indifferent. A simple ask from housekeeping could need minimum 3 calls before you get some kind of response. Elephant restaurant is actually VERY GOOD but the level 1 restaurant is QUITE HORRIBLE. Overall, if you don’t have kids and looking for a nature or party vibe, this may not be the right place.

Check in check out was inefficient and slow. Daily rock band with loud music till 11 pm which can be heard and felt in your rooms. Lots of babies and kids screeming and shouting around the resorts and pool. Good luck.

The property badly needs a renovation and, for nearly the exact price, I would definitely recommend the Westin next door. I thought the family-friendly aspects would justify my selection but there's no real family benefits. The facilities are mediocre and the food is pretty poor. Again, the Westin is far better. We ended up eating there mostly. While some of the staff were terrific, I felt like there wasn't anyone in charge. The regular staff seemed to do what they wanted, including the music playlists. One day around the pool, they played an EDM track that repeated motherf***er over and over again. I had to find the music guy to switch it off. So much for family friendly.

We booked a family suite and thoroughly enjoyed the royalty club perks. The cocktails and food was especially pampering. Would like to praise staff - Puvan (staff who was cleaning), Kawalan and staff who was on duty on 11 Feb noon at the carpark gantry. They were especially courteous and helpful. They attempted to offer useful information on top of what we requested, even though their command of English was limited. They replied with a gesture (hand on their chest) when they wanted to convey "you are welcome". They truly practiced what they were trained in. Would like to suggest offering ala carte food at sessions restaurant at night. If you are into live band performances, hard rock has both good music and ambience! The children were delighted with the suite experience and I would highly recommend it to families with young children.

Super place for a family holiday. Transport to move about may be a little tricky if you don't have your own vehicle.

The biggest perks of staying at Hard Rock Hotel was the convenience of going to the waterpark and coming back from it. It also meant we were allowed multiple entries in and out on the same day, giving us flexibility. The hotel is kids friendly, having alot of open space for kids to run around, emphasize safety by providing life jackets for kids when they use the swimming pool, have a stool in the toilet for kids to use as well. The purple blue lights at night on the hotel's facade gave the disneyland feel as well. There was good service provided with free buggy services to and fro Westin hotel, allowing for easy access to the beach as well. There's a cafe at the hotel, allowing for cafe vibes to chill which is great. There's a wide range of movies available on their tv which made it tempting to stay in the room whole day. The swimming pool is a decent size with sun decks available, and for those who like live bands, there is one that performs at night. Overall memorable stay we had!

Overall, my family & I enjoyed our stay at Hard Rock. Jus a little hiccups.. which we were not informed abt the additional charge for breakfast. I’ve booked for a room for 2 adults & 1 child with breakfast. However, I was informed during Check out that there is a additional breakfast charge for my child becoz she is over 6 years old. I’ve paid additional for the room for 2 adults & 1 child with breakfast. I’m not sure why I need to pay for this additional breakfast charge. I’ve checked with Expedia, and they have confirmed my booking is with breakfast. Anyway in the end, with no choice, we just paid. I hope this clause can be stated clearly during booking .