Q Hotel

Overall the hotel is average with the location being its winning feature. We stayed in a junior suite which had a very hard mattress and there was no shower curtain over the bath meaning that every day the bathroom was flooded. We also had to ask the cleaner to provide us with basic amenities such as toilet paper. We were shocked to come back to our room on our final full day to see our room had not been touched by housekeeping, when we discussed this with reception they were very defensive and said that we should have left the sign on the door stating we want the room cleaning - on every other day the room was cleaned despite there being no sign on the door and we were also never told of this policy and there was no apology. Also, on 3 of the 7 days we stayed there the key did not work in the door meaning that we had to go back to reception to have the card reset and again there was no apology on any occasion. Breakfast was basic and we had to ask for coffee to be poured for us.