Best Western Plus Westlands

Visiting Kenya from the USA as a family of three. We enjoyed the restaurant-quality buffet breakfast and easy access to Sarit Center shopping and dining. The staff bent over backwards to be helpful. We are most thankful that the hotel staff even found and held a few valuable items for us that we had left behind by accident. Asante sana!

The hotel was great after the initial shock of the prison type atmosphere. I came to understand the metal detectors and barbed/electrical wire fencing were to protect. The people in the community were overwhelmingly kind. The bar and serving staff were also overwhelmingly kind. The main issue I had was with some of the men on the front desk staff that attempted to extort money from me. I reserved a junior suite which is said to accommodate 4 persons. I booked my reservation for 1 person as I was traveling alone. However, I have 1 fried that came to eat and drink with me and came up to my room. The men at the front desk proceeded to call me and tell me I have an unauthorized person in the room and I will have to pay $50 to them. They claimed this was a company policy. No such policy existed as I asked for them to show me the policy and they could not. They then said it was a $20 and they would put it on my bill. I refused. This fraud really put a stain on an otherwise beautiful trip. Those men should not be working for Best Western.

We enjoyed the close proximity to shopping and our room size. We had enough space for our family.