Kempinski Hotel Aqaba Red Sea

When we came to the checkin area First the lady said that our room is in low floor and she see we are not with kids. And people normally complain about the pool noise in the morning... it will be a good idea if we will upgrade the room, she said that they have a special offer bla bla... After telling her we have the VIP thing from hotel.com and we are eligible to free upgrade when available she started saying it's not working that way and they are always telling hotel.com to remove that offer from the web site 😏😏😏 Overall they were very confused and each representative gave another reason why we are not entitled for that free upgrade. After, she said we will have 20% off food and beverage and that they also give us 20 JOD credit. Eventually that also didn't happen 😕. Other then that. The hotel was great. Room is pretty big and shower is the best part. Need to note that the pool area is very small and there are not enough sun beds. We used a towel on the grass and it was definitely ok 😀