Relax Resort Hotel

The staff were very accommodating and friendly. They were working so hard to make our stay memorable and their intention to make a luxurious stay was known. Those going to expect authentic Italian food may be disappointed but the food was very good. There is a restaurant in Vancouver that does Japanese and Italian fusion that has a Michelin star but the food here is better and fresher. Can't beat Japanese fish caught on the same day paired with Italian wine. The in room onsen with real onsen water was a treat. After 10 days of city hopping, I felt relaxed and calm. I would stay there again . There are reviews that the hill is too hard to climb but I suggest that guests take a taxi. The entire city is built in steep hills so you cannot say this one hotel is bad without mentioning the region. Think Amalfi or Cinque Terre and you get the Italian feel with Japanese flair. I've been to both and have Italian family and have lived in Japan so I'm confident in my review that this meets my experiences and expectations. Great stay!

I would not call this hotel a resort, it has the feel of a family owned business most of the times you have to find the "front desk" person with the ring of a bell. This hotel is located on the top of a very steep hill, the last stretch took about 8 min. it was very exhausting to reach the hotel and then there are stairs. the breakfast had to be ordered the day before, with exact time and specifics on juice and coffee etc. since there are only 3 choices you end up eating the same pre-fixed breakfast which is not really enough food, even our coffee cups were only half full (1/pp) any additional cup is 450 yen. the use of the spa also needs to get booked but at least you will get 45 min of private use, however upon check out they demanded 300 yen "spa tax" for each usage which was never disclosed at any point and we refused to pay as we already paid more than $450 a night. The hotel also does not offer any shuttle service or any other services, only one staff member could speak some English, hence they were not much help with directions or any other helpful tips. Our room did have a nice view of town and the jetted round bathtub was amazing, but that did not make up for all the many shortcomings like they said free minibar which was two bottles of water, the couch was stained / dirty, the heat / air regulation was poor, the build of the hotel or windows is poor hence you hear all guests and street noise / construction. I would not command this place.