Hewitt Resort Naha

Great location if you want to explore around International street. New and clean. The lobby got a little crowded with school trip kids.

We have a family member with a food allergy and we contacted the hotel two weeks before we arrived to make sure that our first day in Naha would be off to a good start. We talked with two different staff members that assured us all was well and that the buffet was clearly marked with allergen information tags and that they would help us. We thought they were so helpful and friendly and nice. But nice does not equal truthful and informed. The very first item I looked at was not even the item named on the tag, the next three tags did not have anything marked even though we knew full well what the ingredients were. I’m referring to a hamburger patty, pulled pork and sliced meat. ( which all contained the allergen we needed to avoid) The kitchen staff had taken no precautions whatsoever. They put tags on the food items and left it at that. Each tag lists 7 major allergens so that would mean every dish contained all 7??? not possible. Usually the tag is placed on the item with an X or 0 marking on the allergen ingredient used. Then the head waiter went through and looked again but still recommended an item that was not edible because we asked the chef later and the chef confirmed the ingredients. There was just way too much food in the buffet and it was all wasteful. They had no idea what they were serving just focusing on quantity and not quality. And they most certainly did not help us find safe food to eat. It was so disappointing since we had contacted the hotel in advance.