Halekulani Okinawa

I have previously experienced phenomenal service in Japan, but was slightly underwhelmed by the inconsistency of service during this stay from such a high rated property. We found some of the hotel/spa staff that were very polite and accommodating, while others (like pool staff) were inflexible and slightly curt in their approach. The hotel itself is very clean and well maintained, but the rigid hotel policies, lack of available dinner options, and over abundance of staff directing your every move made the experience less relaxing. Some examples include: no drink requests off-menu were allowed, QR “virtual wait in line” required for breakfast, several restaurants unavailable without reservation days in advance, slow/unprofessional waiter service in the steakhouse restaurant, kids not allowed in certain restaurants after 8pm, kids under 16 now allowed in 2 of the nicer pool areas (no opportunity to use hot tub), strict pool attire required, and many beach areas are off-limits. On the brighter side, the ocean activities were great- our guide Dan-san was very kind to our kids, and made our trip quite fun and memorable. The shareable/free beach toys were a nice touch. The spa is very clean and nice. Overall a good stay, but not the 5-Star experience you might be expecting. Next time will try the Ritz-Carlton next door, after renovations are finished.

Amazing property! We had the Executive Beach Suite and it was roomy and cozy for the rain we experienced. The view of the beach was excellent. We used the clear kayaks to see the coral reef and all its magic. Only 2 small pieces of feedback. The in-room dining lunch menu didn’t have many option for vegetarians. They accommodated us by ordering off the dinner menu. There is a kids pool that no one uses, instead there are kids in the big beautiful pool making it hard to enjoy. Yes there is a small adults only pool but why have a kids pool if it’s not enforced in some way.

Great hotel with or without children as there are adult pools. Good selection of restaurants. Shiroux is a must.

The food and beverage staff were exceptional, both on site restaurants were world class. On the hotel side, this place really caters to families. While we enjoyed our stay overall, the high cost pushed our expectations. We were on our honeymoon yet surrounded by screaming children and families everywhere. The quiet pool sits directly in front of the kids pool which certainly doesn’t make it quiet. Our room was sandwiched between families with small children despite the hotel knowing we were wanting to relax in a more private setting (which they have on the other side of the hotel). Overall we would recommend staying at a different hotel if you are traveling without children and going to the restaurants instead.

Wonderful stay. Attentive staffs. Super clean room and great amenities. Love the onsen. Place is a bit noisy with kids during the holiday. The two restaurants Aomi and Shiroux were excellent, the dining experience was above and beyond! Could expand the wine selections.

Fantastic Hotel , the building in beautifully designed especially the view from the bar. But the best part of this hotel are the staff , they provided my family and I the most wonderful hospitality if any hotel we have stayed in . Brilliant Hotel - !!!

Our family enjoyed the hotel in winter. We are super satisfied with everything but breakfast. Because breakfast buffet menu was almost same for 5 days.

A five star resort with beautiful decor located directly on the beach. There is little else around so be prepared to eat most of your meals at the hotel - which is pricey. Some staff speak English but most do not. Good for a short stay for couples or couples with a young child.

Amazing property, amazing service, excellent if travelling with small children

If you come to Okinawa I would recommend staying at the Halekulani. The rooms were beautiful, new and spotlessly clean (I have a thing about bathrooms having to be perfect and this exceeded my expectations). The service and food options were great, although we did have to book ahead in advance. The outdoor pool and the activities on the beach were fabulous. Our kids made friends and went to kids club and loved it. We stayed 4 nights and we never had a dull moment. If I ever return to Okinawa, this is where I’ll stay again. Bit pricey but worth every penny. And surprisingly for Okinawa there were no signs of mosquitos around the pool, outdoor restaurants or the room balcony. Which is a great plus, as I am usually an all you can eat buffet for them.