Lotte Arai Resort

Perfect for a family ski vacation, excellent ski school, surrounding area has many good restaurants

Went with the kids. The hotel offers some classes for us to learn skiing or snowboarding. Stayed couple nights. Great experience. Would go to the same hotel if we ever go to Arai.

Excellent place for ski in ski out with a wonderful ski school for children

Very exclusive and private resort, good for family.

We had a wonderful ski holiday there. Brand new hotel with a good team. Room was very large, big bathroom, everything was in the best condition. Good Japanese restaurant. We loved the onsen. My kids had a wonderful day in the ski school. Best ski resort in Niigata. Will be back for sure.

Booked a superior trple twin room (for 2 adults and 2 kids 13 & 11), and the check in staff kept trying to give us a room with 3 single beds. It required intervention from the hotel manager to finally get the type of room we had actually booked. When we got to the room only had 3 sets of towels, Yukata, and toiletries. Breakfast was 12,000 JPY for 4 people and was not worth the money. I've had the same budget buffet breakfast in the business hotels for less than a 1/3 of the price. The hotel is in the middle of nowhere, so you need to bring a lot of snacks, drinks, etc, or travel several kms to the nearest convenience store or further for shops. On the plus side, the hotel looks very new and is very clean. The kids activities are great, but a tad pricey.