Hotel Housei

This place is simply a gem, everything about the hotel, staff, food was too class and a major benefit was the free on site onsen facilities. It is close to the train station and plenty of great dinning options within easy walking distance from the hotel. The hotel also offers free shuttle bus services for you to the station, the snow monkeys and a few other places, they even took me to the chemist to get medicine for one of our family group members. Cannot rate this hotel highly enough👍

The staff provided such a warm welcome and really helped create an enjoyable visit for our family. We very much appreciated the complimentary shuttle service and while we only speak English, the staff were so patient with us and we were able to communicate fine. We appreciated being able to store our luggage there after check out. The Japanese-style room with tatami mats and futons really completed our memorable experience of traditional Japanese hospitality. Thank you.

The staff were very helpful. The room was spacious. It was amazing to have our own private in-room onsen! We really enjoyed that. It was wonderful to have close access to the Jigakudani Monkey Park and the amazing mountain peaks. My complaint might be directed toward the property or it might be directed toward Expedia. Expedia explicitly stated that there was laundry, but there was no laundry available in the hotel. I specifically looked to book a hotel with laundry in the midst of our mountain trekking trip. I had to schlep my family's bags of dirty clothes 15 minutes across town and sit in a laundromat since there was none in the hotel. Expedia and Hotel Housei need to sit down together and get all the facts straight!