Hotel Wing International Premium Kyoto Sanjo

Our stay was very pleasant. The subway/ Keihan train line is at a short distance. There are restaurants close by and sites to visit at a moderate walking distance. The hotel provides information on the subway, neighborhood restaurants and close by sites to visit. The breakfast is good and offers European and Japanese choices. The room and the restroom areas are spacious. The laundry room offers four washing machines and dryers each at a reasonable cost. It is a good hotel to stay with a family with kids of all ages. We were surprised to see few couples with kids under one year old.

Beware!! This hotel offers no respect nor hospitality for their guests. I have traveled the whole world and have never been so ill treated. While enjoying my first breakfast (which is of a horrible quality) a lady from the reception came towards me and surprised me by simply yelling- I am not kidding the woman was shaking! She argued that I did not write my room number on her list. If I had seen her, of course I would - as I have in many other hotels around the world when the hostess is right in front of the breakfast entrance. In this case, she was simply in the middle of the hall- of course I did not see her nor was aware that by not signing up my room I would be entitled to a free humiliating extremely aggressive treatment! I am beyond shocked, I have worked in the hospitality industry and could have never imagined that paying a quite expensive room (honestly for such lack of humanity even a 1$ per night room is expensive) we would be given zero respect. Me and my parents are horrified, we felt treated like animals!! Moreover, beware, other than the crazy lady in the reception and her colleague who consented to her actions — this hotel DOES NOT help any non-speaking Japanese person to make ANY reservations (as you can see in the picture ) They also DO NOT HELP with any inquiry. When we arrived we politely asked the reception if they could call a restaurant, that we had found on the internet, to see if they have any availability in the next 30 minutes. The lady in the

We are a family of 3 and loved our stay here! We had beautiful mountain views and it's in a nice, quiet area. We felt very safe. We could walk to the temples but also to the market, restaurants and shops. The refreshment area that's open daily was a nice touch as there was always juice, coffee and other hot and cold drinks available. Although there was no storage for luggage, we didn't find it too cumbersome, even with 3 suitcases. We loved our stay here and would highly recommend it to others!

Good location, friendly and helpful staff, big size room and bathroom. Separate toilet. Good for families.