Ginpaso

We have two bookings at Ginpaso. The confirmation were at i) 152910064560 for two rooms (one for Mr. Chung's two people family and one for Mr. Leung's four people family) and ii) 154643907173. In checking in, we found there is only booking ii) above are with bath room inside the room though the facilities as stated in each of the conformation statements are with Bath Room Facilities inside the room. We try to fight with the hotel management as well call in to Hotel.com to seek help. Though we spent one hour in talking to your agents as well 30 minutes to the hotel management team, we were still unable to get all three rooms with Bath Room. They admit their fault but no remedy possible as the hotel is totally full. Please take it as my official complaints to both Hotel.com as well as Ginpaso and I demand to have 50% room rate discount on the Leung's 4 rooms booking under confirmation number at 152910064560 as the Family are suffered with no Bath Room Facilities inside their room as quoted in the conformation facilities which is indeed a breach of contract.