Hotel Sonia Otaru

The hotel is not new but reasonably maintained. Mattresses are a a bit squeaky. Overall a clean place. We didn’t use the onsen. We came with a small baby. It was a rainy day. We appreciate it was an hour early for check in, and no problem with us. But showing the reception staff that there are no cars at all in the parking lots they still asked us to go away, park in a public car park, and come back to park at the time of check in. Rules may be rules, but really…? Eventually we parked, but when we drove out in the rain on our rerun found there was no longer parking for us, as we hadn’t reserved our spot, only paid. We found parking in the end, but why so complicated? Anyway, we do not recommend this hotel for guests with a car. Parking in Japan is relatively inexpensive and not complicated, except here. The breakfast we also rate below average for both Asian and European standards, but not a deal breaker. Lots of other breakfast places nearby. I seldom write such reviews. Otaru is a charming town and worth visiting.

Really enjoy and appreciate this place , The place is beautiful and clean near by otaru canal and also near by otaru denukikoji which has a lot of restaurant there and nearby family mart (convenience store) staff has a perfect service mind can communicate in english have onsen and parking lot for those who rent a car behind the builing near by hotel entrance no need to walk that far. Perfect place to stay and will be back for sure

Had a unpleasant stay. 1. No complimentary mineral water in room 2. Front desk does not help to arrange yamato delivery to other hotels (all other hotels does help and no issue) 3. Taxi service - you have to call yourself using their taxi phone (all other hotels help you to call and arrange taxi) 4. Rooms very dated and not refurbished. Walls are stained. Furniture full of scratches and missing handles. Toilet have musted smell and very budget feel. 5. Air humidifier is bad condition and made noises/sound during 1st night stay. Keep making us and kids wake up. Please improve on your guest experience and service offering. Family of 4 (2 adults, 1 child and 1 infant) 2 big, 1 medium luggages and 1 stroller. Booked 3 nights, I stayed one night and booked another neigbour hotel for the other 2 night stay which was fantastic! Only saving grace is the good breakfast and service at the restaurant. That is why it is 2 star.