Quintessa Hotel Fukuoka Tenjin Minami

What a nightmare experience I had! This is the worst experience I had in the world! First, I reserved the room with breakfast for 2 nights and clearly mentioned that we have 2 adults with 1 kid aged 10 while booking. When I arrived, I was informed that I was required to pay extra money for my kid’s breakfast. Second, we went to the reception and requested for 1 more pillow. The front desk lady rejected and told us that every room only provides 2 pillows! We can’t get 1 more pillow! Third, room attendant only helped us to collect the rubbish without tidying up the room or even the bed! Lastly, we got some issues to pick up the car. I sought help from receptionist to give a local call to the car rent company to confirm the address because I can’t speak Japaneses. The receptionist told me to go back to the room to call and pay the calling fee when I checkout! An old man with skin head and young lady can’t understand any English, even I used google translate (from English to Japanese), they didnt try to help the customers to solve the problems or try their best to offer help!

I was very happy when we asked the staff to bring baby protector for the side of the bed and the lady who helped us set it up for us. I enjoyed the basic amenities in the room but the extra amenities WAS Hidden a near the front desk a little hard to find (ex. Razor , brush , etc..) If it’s moved in front of the front desk it would be more helpful and more people will get some more amenities. Overall I liked the hotel