Toyoko Inn Akita Station Higashi

A week ago, I stayed here for two nights and checked in was acceptable. However when I checked in yesterday at 12.30pm I was told by the service staff that checked in only at 4pm. I requested if it is possible we check in at 2.30pm or 3pm as last week I was able to checked in at 2.30 pm. I was told no, only at 4pm. We left the hotel and came back at 2.45pm and told one of the service staff to advise us when room is ready. At 3.15pm I saw a group of youngsters were told that they could go up to their rooms. I then went back to the same girl to ask whether the room is available. She again said no check in until 4pm. I then said why the group of youngsters able to check in and she said because they are club member and I am not. I then requested to see the Manager. If she were to say room not available rather than I am not a club member! SO IS THIS A HOTEL OR A CLUB? Other than this bad encounter the hotel is good and value for money