Active Hotel Paradiso Golf

We arrived and found ourselves with a nicer room than expected from the photos on the web site. That night there was a storm which short circuited the air conditioning. By the morning the room was very warm so we asked what was going on. We were told it was just a temporary problem. By the second day we still had no information and no air con. The temperature in our room overnight was 31-32c. Impossible to sleep. On the third day there was still no information about a fix so I asked for a fan which appeared later in the day. We stayed 6 nights with no air conditioning and no information offered unless we asked and then we were just told they couldn't do anything because they were waiting for a part to arrive. We were also told by the manager it was only a couple of days when we know it started on our first night with the storm because a staff member told us. After a lengthy argument on check out we finally received a reduction and had to sign a waiver to any future claim. The customer service was terrible. Smiling doesn't cost anything... On other subjects the food was generally good and the pools were lovely although the ones away from the main family pool could do with some attention on the tiling and sunbeds