Hotel Fattoria degli Usignoli

The views were amazing and our family had a great time at the pool, otherwise this place was very disappointing. The food options for lunch were either extremely limited and average at best or identical to the dinner menu with no pizza options. It very creative or fun when there are no other options within 4 kilometres. The service and friendly was of the staff was horrible outside of our evening waitress and the head chef. Everyone was rude and unwelcoming, we always felt like we were a bother and walking on pins and needles. The facilities are extremely outdated and felt dirty, especially as there is no cleaning service/daily housekeeping. The items in the room are in on the condition that the prior person left them in and there are not normal things provided like soaps. Our bathroom smelled like a wet dog and I’m sure there is mold in the walls. We had to have the windows open the whole stay to limit the smell. The shuttle service is also a rip off as they will only take you to the local train station for 50€ (60€ if not cash) and you can get a local taxi to and from Florence for 80€ total. The horse rides were fun for the kids, but at an additional cost and not easy to set up as they are not part of the actual hotel come to find out. Last, there was a wedding and an additional private party during our stay(not advertised at all) that took up the possibility of any additional lunch/drink options during the day and the ration of the restaurant staff at dinner.