Hotel & terme Bagni di Lucca

We made very bad experience here. I mistakenly booked our accommodation one night late and had to book this place in a hurry. We booked it via Expedia and paid 165€ for one night. I called them in advance to check if the booking went through. Even if on the internet it says they speak English, the very rude lady on the phone didn’t made any effort to talk to me because I spoke just English. Than we arrived. The lady at the reception made us feel so unwelcome. If you don’t like your job just change it. We booked a room for two adults and a child. But they didn’t had any baby bed, and the baby couldn’t sleep between us because we got two single beds. I don’t understand why I could book the room if there was no possibility for the kid to sleep. We agreed anyways to stay. At 20:30, one hour later we realised the Airconditioning leaked water and it was dropping very quickly and made very loud noise. We told her and she just said she cannot do anything for us. She also said the reception is closed since 8pm, but the on sheep of paper it said 9:30pm. So she left a pregnant woman with a one year old kid like this and just said reception is closed and she cannot do anything. I couldn’t sleep until 2am, because even if we turned off the Airconditioning it was making every 30min very loud noise or the dog was barking so loud outside. All in all a very bad experience. No Problem management from the receptionist, which was so unfriendly. One point because she gave us a bottle of milk.

The hotel did not disappoint. If your prepared to go the little extra distance then we can defiitely recommend this hotel. Sure there were one or two individual points that could be better but after the terrible time the hospitality industry has suffered over the last year and a half, the hotel exceeded expectations. Granted we only spent one night there but could have easily stayed more nights comfortably. The room was large and accomodated our small family of 3 comfortably. The dinner was enjoyable and the food of high quality and plentiful. The dining area was layed out in a traditional form and the bare wooden structured ceiling has to be appreciated. No fastenings, bolts or nails.