Four Points by Sheraton Bolzano

Stayed the weekend in December as a family and had an amazing experience. From the gifted hot chocolate to our child through to the cookies at check out, all interactions with staff were fantastic. The breakfast was great as was the restaurant for dinner, the roof top pool also clean and warm. We would absolutely stay here again on a future trip to the north of Italy. The only change I would make is we have an electric hybrid car and didn't know to reserve the electric charging port, was fine before another guest reserved it as we could charge the car, but once that guest arrived they had the charging port for their duration and it wasn't available for use. More charging ports for electric as there were many electric / hybrids in the garage would be an excellent addition! Thank you for a fabulous stay!

We had to forfeit the first night and we called the hotel on tge 24 at 2.30 pm. Were told someone would call bk as the person I was speaking to did not quite understand english. It did not happen. We called again and were told it was then too late because it was after 3 pm to cancel. The reason to postpone arrival on 24 December instead of 23 was that our children luggage did not arrive until 24 and we had to wait at Milan Malpensa. So we were charged the night and cancellation fees for both rooms. I do not think it is fair and customer oriented. Hotel blamed on Orbitz

One needs a car to get into town. The rooms are very spacious. The beds are very comfortable. For the children two real beds were placed into the room. There was still sufficient room afterwards. Breakfast is not very special but still OK.